As banks and financial institutions expand their customer engagement ecosystem, they find strategic opportunities to improve customer service, increase process transparency, reduce costs and comply with regulatory needs such as BASEL III norms and FATCA (Foreign Account Tax Compliance Act).
In this webinar, Cecile Poyet, Smarter Process and Mobile Industry Expert from IBM, and Shobhit Mathur, Head of Banking CoE at Mindtree, will discuss key imperatives and solutions on how mobile & Business Process Management (BPM) come together to provide an agile framework for business decision making and customer satisfaction.
Smarter Process and Mobile Industry Expert
Head of Banking & Financial Services CoE
We will also discuss a specific solution based case study to illustrate how mobile and BPM can optimize and automate key business processes to improve efficiency, transparency and agility in decision making.