Airline Customer Journey
“When the moments of truth go unmanaged, the quality of service regresses to mediocrity.” – Karl Albrecht / Ron Zemke Apart from American Airlines, most of the other airlines here in the US have reported profits for this past quarter. …
For a Complete Online Booking Experience
Vacations and holiday seasons are just around the corner, and families are clamoring for a dream vacation. Most of us have a busy schedule and don’t have time to find the perfect vacation spot. Unfortunately, most travel decisions are made …
Show Them the Money!
Throughout our careers, we hear buzz words without much thought regarding the real essence behind the words. Some of them, unlike many others, might even be intuitive, like Best of Breed, Best practices, Client-centric, Core competency, Customer-centric, Value Add, and …
Leveraging the swarm
Traditional CRS solutions were developed by the airlines to manage airline inventory, and make it available to the consumer. By the 1970’s, the airlines gave birth to Global Distribution Services (GDS) to serve a much larger market upon realization that …
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Subroto Bagchi






