Information Security – Need of the Day
“The best way to secure your critical infrastructure and applications is to switch off all your systems, put them in a locked room and keep the key in a safe location. Fully secure, but absolutely useless”. This is a very …
How to Select Tech Support Partner for an Enterprise Product?
You are the VP of Support of an enterprise product company. You are looking at outsourcing or offshoring the Tech Support. How do you choose the right partner? Here of some of the tips, based on my 24 years of …
How to be a successful Support Executive
Support role is not for everyone. One needs to have certain traits to be a successful support executive. If you don’t enjoy providing support to an irate customer or if you can’t handle the stress of solving the problem with …
20 Trends for Infrastructure Management and Operations in 2009
Hello:Let me first wish you a very happy and prosperous New Year. I am so excited to start this blog on the Infrastructure Management and Tech Support (IMTS) area. Through this blog, I intend to discuss with you various issues, …
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Subroto Bagchi


