Ram-C-Mohan
Sr. VP and Head of Infrastructure Management and Tech Support

Ram Mohan is currently working as Sr. VP and Head of Infrastructure Management and Tech Support in MindTree Consulting, Ltd. In this role he manages business and delivery of this practice across the globe. Ram Mohan has 23 years of experience in Infrastructure Management and Tech Support. He has been in senior management positions for the last 10 years. Prior to MindTree, he was EVP (operations) of e4e. He was founder and COO of Vinciti Networks, specialized service provider in Infrastructure Management and Tech Support. Ram also worked in Support division of Wipro for 11 years in various capacities from customer support to business development. He helped formation of Wipro’s Global Support division in 1997, which is now Technology Infrastructure Services division. Ram also worked as a Systems Manager in MPACT Immedia, Michigan, USA from 1993 to 1997, thus acquiring the multifaceted experience in Infrastructure Management, from operations to business development and from Enterprise to Product Supplier. Ram holds Bachelor of Electronics Engineering degree with distinction from Bangalore University.

Information Security – Need of the Day

Jul 29, 2009 | Total views: 76

“The best way to secure your critical infrastructure and applications is to switch off all your systems, put them in a locked room and keep the key in a safe location. Fully secure, but absolutely useless”. This is a very …

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How to Select Tech Support Partner for an Enterprise Product?

Apr 22, 2009 | Total views: 32

You are the VP of Support of an enterprise product company. You are looking at outsourcing or offshoring the Tech Support. How do you choose the right partner? Here of some of the tips, based on my 24 years of …

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How to be a successful Support Executive

Feb 10, 2009 | Total views: 44

Support role is not for everyone. One needs to have certain traits to be a successful support executive. If you don’t enjoy providing support to an irate customer or if you can’t handle the stress of solving the problem with …

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20 Trends for Infrastructure Management and Operations in 2009

Jan 16, 2009 | Total views: 284

Hello:Let me first wish you a very happy and prosperous New Year. I am so excited to start this blog on the Infrastructure Management and Tech Support (IMTS) area. Through this blog, I intend to discuss with you various issues, …

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