What modern day customers are looking for?
Gone are the days when IT outsourcing was just about cost arbitrage. With the proliferation of new outsourcing hubs such as Malaysia, China, Mexico and MNCs directly establishing their captive centers in different parts of the world (especially India and …
Amit Kumar
Can we apply systems theory to Project Management
The systems theory tries to explain the dynamics of complex and dynamic systems. Many of the systems where humans are involved can be classified as (or rather will inevitably become) complex and dynamic systems. Here, we will see if we …
Girish DeshpandeTechnical Director - Industrial Systems and Smart Energy Group
More articles by the author
How to Ideate – Part 2
In my last post, I discussed about the principles on generating breakthrough ideas and innovation. In this post, we will try and apply those principles in different contexts. What next in social networking? Combining two universes: Online social networks are …
Kalyan Kumar BanerjeeHow to Ideate – Part 1
We are excited when we see innovations succeed in the market. The inquiring mind, however, does not stop at admiration, but wonders how it can emulate such success. In this blog, we will discuss how to learn from successes in …
Customer Service
Last November, I bought a car which had just launched in India, from the stables of a renowned global carmaker. On Christmas Day, while returning from Coorg to Bangalore, the car developed problems on the highway, 30 kms from Mysore. …
Subroto Bagchi
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