Comments on: How to be a successful Support Executive http://www.mindtree.com/blogs/how-to-be-a-successful-support-executive What's on our mind Thu, 09 Feb 2012 22:46:07 +0000 hourly 1 http://wordpress.org/?v=3.1.2 By: ANUP http://www.mindtree.com/blogs/how-to-be-a-successful-support-executive/comment-page-1#comment-442 ANUP Wed, 23 Sep 2009 12:53:30 +0000 http://www.mindtree.com/blogs/?p=86#comment-442 Hi Ram Its amazing story,you have also givenme good ideas. but i think something has been missing from that.but most probably it is good idea & also a creative one.so dont mind in my comment. Hi Ram
Its amazing story,you have also givenme good ideas. but i think something has been missing from that.but most probably it is good idea & also a creative one.so dont mind in my comment.

]]> By: Ram Mohan http://www.mindtree.com/blogs/how-to-be-a-successful-support-executive/comment-page-1#comment-261 Ram Mohan Wed, 22 Apr 2009 14:09:52 +0000 http://www.mindtree.com/blogs/?p=86#comment-261 Dear Lubna: It is amazing that you mentioned Mahatma Gandhi. He was a visionary to make such statement when consumerism had not even heard of in India. Customer Satisfaction was not in the forefront then. But he saw it then. That was his greatness Dear Lubna:

It is amazing that you mentioned Mahatma Gandhi.

He was a visionary to make such statement when consumerism had not even heard of in India. Customer Satisfaction was not in the forefront then. But he saw it then. That was his greatness

]]> By: Lubna http://www.mindtree.com/blogs/how-to-be-a-successful-support-executive/comment-page-1#comment-91 Lubna Mon, 30 Mar 2009 15:25:13 +0000 http://www.mindtree.com/blogs/?p=86#comment-91 Hi Ram Nice comprehensive list. Reminds me of Mahatma Gandhi's quote: A customer is the most important visitor on our premises. He is not dependent on us, we are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to server him. True, today we may not meet our customer face to face, but what Mahatma Gandhi said years ago, holds true even today. A repeat customer is a satisfied customer and it is client support service that plays a very important role in ensuring this. Best regards, Lubna Hi Ram
Nice comprehensive list. Reminds me of Mahatma Gandhi’s quote: A customer is the most important visitor on our premises. He is not dependent on us, we are dependent on him. He is not an interruption in our work – he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to server him.

True, today we may not meet our customer face to face, but what Mahatma Gandhi said years ago, holds true even today. A repeat customer is a satisfied customer and it is client support service that plays a very important role in ensuring this.
Best regards,
Lubna

]]> By: Vishwanath S http://www.mindtree.com/blogs/how-to-be-a-successful-support-executive/comment-page-1#comment-50 Vishwanath S Tue, 17 Mar 2009 13:41:08 +0000 http://www.mindtree.com/blogs/?p=86#comment-50 Hi Ram, A thorough writeup. But miss reading the types you put up on Petals :) Am not with MindTree anymore. Doing my higher studies. (And just so that you place me, remember the guy who wrote a post called 'Moments' that you twisted with glee?) Hi Ram,
A thorough writeup. But miss reading the types you put up on Petals :)
Am not with MindTree anymore. Doing my higher studies.
(And just so that you place me, remember the guy who wrote a post called ‘Moments’ that you twisted with glee?)

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