Retail Expertise Areas

Supplier Collaboration

MindTree's Supplier Management and Supplier Portal solutions enable retailers to effectively collaborate with suppliers, synchronize supply with demand and leverage strategic sourcing to achieve cost efficiency and customer satisfaction. Our Product Information Management solution helps integrate, standardize and synchronize fragmented product data from multiple systems into a single, central data repository. Reverse Logistics Optimization solution results in seamless collaboration between retailers and suppliers by providing complete visibility and thus increasing reverse logistics velocity and operational efficiency.

Business Benefits:

• Efficient assessment and selection of suppliers
• Better access to data on supplier performance
• Rationalization and optimization of the supply base
• Informed sourcing and supplier decisions

Merchandising

MindTree has helped retailers with applications on Procurement and Fulfillment, Inventory, Financial , Assortment and Space Planning, Price Management, Demand Forecasting, and Analytics. We have successfully developed and maintained applications and customized products to suit client needs in this space. We leverage our experience in products like Oracle Retail, IBM WebSphere, ATG, SAP, and Microsoft Dynamics etc to provide merchandising solutions to our clients across the world.

Business Benefits:

• Well defined product categories and improved cross-sell and up-sell capabilities
• Improved forecasting efficiency, order service level and backend sales planning cycle
• Optimized product mix and channelized sales thereby improving margins

Warehouse & Distribution

MindTree's expertise in Warehouse Management and Distribution is in the areas of receiving, appointment scheduling, labor scheduling, dock door management, cross docking, 3PL integration, outsourced warehouse integration, Value Added Services, inventory management, optimized picking, and delivery etc. MindTree's RFID offerings help optimize the supply chain, providing complete visibility into warehouse and supplier inventories. MindTree has developed various applications related to inventory management and shipping.

Business Benefits:

• Improved efficiency of staff customer service and employee satisfaction
• Effective stock management, control on loss of sales and excess stock
• Tight control and monitoring of store operations and inventory from the corporate headquarters
• Improved distribution efficiency and stock availability
• Increased stock service levels from 65% to 95% and mal-distribution down from 19% to 6%
• Better visibility across entire supply chain network

Store Management

MindTree has developed and deployed a POS solution for a Jewellery retailer in India. This solution is built on MS technology, and has functions such as item master, inventory management, pricing overrides and sales etc. MindTree also has experience in developing store portals, time and attendance, back office systems, receiving and shipping, stock and cycle counts, and other POS products.

MindTree has implemented e-commerce solutions for various clients using custom built solutions as well as products such as ATG and IBM WebSphere. MindTree has developed a Multi-Channel Framework for integrating multiple channels such as physical and online stores, catalogs, call centers, wireless devices, and mail order etc that also addresses the emerging challenges in order management, distribution, and consumer experience.

Business Benefits:

• Improved productivity of store personnel by minimizing manual process of billing and stock information
• Increased contribution of online channel to overall sales by around 5-15%
• Better customer experience and convenience due to 24X7 availability of services online
• Reduced cost of sales per transaction; improved sales value per order

Marketing

MindTree has implemented various solutions for retailers in the areas of promotion management, campaign management and loyalty management - including solutions for planning and executing cross-channel and cross brand promotions. MindTree's integrated and customizable Promotions Framework can help retailers plan, execute, monitor, analyze and manage sales promotions across different geographies on a single instance, and provide holistic view of key performance indicators (KPIs) to measure effectiveness of sales promotions.

Business Benefits:

• Better utilization of campaign funds
• Productivity gains and improved returns on promotions spend
• Reduction in launch of conflicting promotions