Hospitality and Leisure

Within the fast-growing hospitality industry, product differentiation and superlative customer experiences are becoming the key to success. MindTree recognizes issues that suppliers face, from distribution to travel intermediaries at lower costs, to using new mobile and Web channels effectively. It has become important to sell directly to both corporate and retail customers and provide the users access to content-rich collateral including videos, photos, graphics, maps, and more. The user-generated content on the new channels has to be monitored and proactive responses made to address negative customer experiences.

MindTree helps you understand and establish strategies to address consumer trends, economic conditions, technology, and competition. Our solutions enable measurement of profitability across all distribution channels, ensuring effective management of revenue and occupancy yield. MindTree can also assist you with usage of a range of competitive benchmarking tools.

MindTree has worked with several leaders in this industry, deploying and supporting Property Management Systems (PMS), hotel registration and reservation systems, travel shopping and booking engines, timeshare holiday systems. MindTree has also helped hospitality companies in GDS integration and building booking portals. MindTree understands the new standards being adopted by the industry like OTA and evolving technologies like SOA helping our customers make the best use of the same.

Frameworks

MindTree has made significant investments in technical and business frameworks to help reduce time-to-market for new solutions while enhancing flexibility:

OTA Framework

Our OTA framework can help you convert a trading partner’s non-OTA compliant services to fully compliant services.

OTA Test Harness

MindTree’s OTA Test Harness helps trading partners with testing of OTA compliant services.

Enterprise Data Warehouse Framework

MindTree provides this framework for various segments within the travel domain.