Today’s connected travelers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.
Mindtree delivers digital transformation and technology solutions and services for the ‘Travel & Hospitality’ industry that includes our Air Travel, Rail, Car Rental, Hotel & Leisure, Cruise Line and Travel Management Company (TMC) clients all over the world. We possess a strong understanding of Travel & Hospitality since our inception, about two decades back. Unlike most of our competition, we have instituted a dedicated leadership group for this industry, since the beginning, resulting in several large multi-year client partnerships.
We understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. There is a growing need to think beyond selling seats and rooms in the industry. eHailing for car rentals, unbundling of inventory and ancillary sales are rapidly becoming the mainstay of offerings owing to the growing customer demands. Top priority for industry remains getting closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer.
From ideation to execution, Global 2000 companies trust Mindtree and partner us through some of their most business critical programs that are:
Travel and hospitality companies collect and store massive amounts of data. They are also leaders in applying advanced analytics to that data that enhances revenue, reduces cost and improves operating efficiency.
Mindtree helps leaders in travel and hospitality achieve even greater value from their data analytics efforts. We begin with a master data management phase and progress through increasing levels of complexity that include business intelligence, data warehousing and decision support. We also help airlines and hotel companies use data analytics to enhance the customer experience.
Personalized experiences help business win and retain customers. But to satisfy buyers, tightly integrated channels must deliver a consistent brand experience with targeted messages for each step of their journey.
Digital tools allow you to respond quickly to sudden market shifts and simultaneously deliver new products and services across channels. Mindtree’s omni-channel retail and marketing experts have the experience and creativity to manage your digital commerce transformation. They know the trends and innovations you need to succeed.
The Digital Pumpkin
Winning customers in today’s marketplace requires more than a digital brand presence. You need personalized offerings, seamless navigation and real-time engagement across all channels. You must prioritize digital marketing activities and extract maximum value from the data you collect.
Some of the world’s biggest companies use Mindtree to transform their business with effective channel growth strategies. Our digital marketing services help you strategize, implement, run and maintain successful multi-channel, multi-lingual marketing solutions.
The Digital Pumpkin
Facing mobility obstacles such as a lack of expertise, data security concerns or supporting multi-platform Lack of expertise. Data security concerns. Supporting multi-platform bring your own device initiatives. Many organizations face these mobility obstacles. But mobility also brings greater customer engagement, better workplace productivity and deeper partner alliances.
Mindtree integrates business processes to deliver engaging, easy-to-access mobile solutions. Our design solutions are device and technology independent, so users stay connected on any device. And, our mobility services pros tailor and maintain a mobile enterprise solution to drive your organization’s growth.
The Digital Pumpkin
Today’s consumers want a consistent user experience across every device they own. To develop a unified, friendly design, you need experts who understand your audience and can design an easy-to-use interface with cross-platform consistency.
Mindtree’s design services achieve that fine balance between form, function, usability and aesthetics. And, because our engineers come from leading design schools around the globe, they understand the importance of regional preferences.
The Digital Pumpkin
Technological advancements and Internet trends are transforming enterprise web portals. Thanks to influences such as Gen Y workers and mobility, portals are becoming more collaborative, socially interactive and experience driven. They empower users to harness the potential of content and information.
Mindtree portals and collaboration services bring thought leadership and engineering expertise to next-generation digital and social collaboration design. We offer a range of services, from strategy, design, implementation to ongoing support and maintenance.
The Digital Pumpkin
To keep pace with changing needs of consumers, airlines and hotels depend on technology to respond to competitive pressures. These include new market requirements, industry consolidation and other unexpected developments. Agile methodology provides quick responses to these changing conditions.
Mindtree agile development services are ideally suited to the software development needs of travel and hospitality organizations. By dividing projects into self-contained units, agile software components are rapidly coded, tested and go live quickly to accelerate their value to your organization.
Lack of expertise. Data security concerns. Supporting multi-platform bring your own device initiatives. Many organizations face these mobility obstacles. But when done correctly, mobility brings greater customer engagement, more workplace productivity and deeper partner alliances.
Mindtree integrates business processes to deliver engaging, easy-to-access mobile solutions. Our design solutions are device and technology independent, so users stay connected on any device. And, our mobility services pros tailor and maintain a mobile enterprise solution that drives your organization’s growth.
The travel and hospitality industry rely on IT applications to manage all facets of planning and operations. Because these applications are often divided among several different service providers, it’s essential to thoroughly test all applications for accuracy, performance and availability.
Mindtree is uniquely positioned to provide independent testing to the travel and hospitality industry. We have deep expertise in testing applications across critical functions such as passenger services, flight operations, e-commerce, maintenance, airport operations and revenue management. Our testing solutions include test cases to rapidly accelerate application testing.
As your IT environments grow in complexity, managing the infrastructure becomes an important factor for maintining high performance and 24/7 availability.
Mindtree is uniquely positioned to provide infrastructure management services to the travel and hospitality industry. We have deep understanding of the industry combined with the technical skills to manage mission critical systems and maximize the value of your IT investments.
The MWatch Difference
You are under constant pressure to reduce expenses, improve efficiency and add new capabilities. Legacy modernization, cloud adoption and mobility are just a few of the challenges you face.
Mindtree Central Architecture Group and its seasoned architects bring clarity to IT projects and create strategies with value propositions that effectively address executive concerns. Working with you, we define clear, comprehensive goals and engineer meaningful solutions.
To take advantage of new opportunities while containing cost, many airlines and hotels want to extend their significant investments in legacy applications.
MIndtree uses proven delivery frameworks, solutions and tools to provide enhanced flexibility and reduced costs for migrating and redeveloping legacy applications and architectures. From innovative migration strategies for a mission-critical flight operations system to upgrading legacy systems for a global hospitality leaders, we can help extend the benefits of your aging applications.
To deliver the capabilities required to thrive in the fast-moving world of travel and hospitality, new application development must be rapid, stable and cost-effective.
Mindtree open source technologies can play a key role in helping your organization lower costs and increase speed to market. We provide strategy and implementation services to optimize and accelerate open source adoption based on industry knowledge and deep technology expertise. We deliver strategic applications on Java and other open technologies for airlines, hotels, car rental agencies and distribution intermediaries.
From web and ecommerce engine redesign to developing new rich content and site features—Mindtree can help you harness web technologies to enhance the customer experience.
Mindtree delivers web technology solutions for collaboration and content management, as well as customer- and business-facing applications to enhance the digital customer experience.
Mindtree offers complete application management services (AMS) to help travel and hospitality organizations reduce the overall support and maintenance of enterprise resource planning applications. Our AMS include Level 2 and Level 3 support, as well as infrastructure management and development.
We bring deep understanding of the travel and hospitality industry to support unique business processes. And we ensure rapid resolution and minimal disruption to your system. We resolve critical system issues through proactive monitoring and provide ongoing consulting to reduce your support and maintenance costs.
In this digital age, it is very common for a miffed customer to post about a bad (and occasionally good) experience on social media immediately after the incident. Over the years, social media has acquired a tremendous following and is inherently open to all which can easily lead to a widespread dissonance. Nearly, 60% of international passengers use social media as they travel, according to the Passenger IT trends survey. The key to manage the negative sentiment and prevent its spread is to quickly sense and respond to customer concerns/complaints on social media.
To drive greater growth efficiency and innovation, companies must also embrace big data. By creating data lakes and using intelligent, self-learning analytic systems, companies can make fast, evidence-based decisions, deliver targeted digital solutions and stay ahead of competitors. Mindtree can help.
Testing is a costly and tedious process for many IT organizations. With a wide range of mobile devices, developmental environments, and business applications, testing new software products is more complex than ever.
Mindtree MindTest™ gives you the integrated test methodology you need to deliver high quality products in a shorter time frame. Based on best practices established through testing thousands of applications, MindTest aligns test strategies with business objectives.
Without visibility across your entire IT infrastructure, you have no way to see and understand the combination of factors that create inefficient processes and escalate costs—and no way to identify opportunities for greater productivity and performance.
MWatch™, Mindtree’s integrated IT infrastructure management and service platform, gives you a consolidated end-to-end view of your infrastructure and applications.
The MWatch Difference
Gladius is an enterprise video management software that provides plug-n-play support for a wide range of industry-leading IP cameras and encoders. It uses High Performance Analytics to help organizations protect their assets and reduce pilferage.
Short content delivered frequently over mobile can impart training and distribute internal communication to the workforce, partners and customers alike. When coupled with bite-sized content, which can be consumed and absorbed anywhere, the mobile micro learning can empower not only the learning organization, but also the business heads and other content generating groups within an organization