Mark is an avid and experienced traveler for both business and leisure. He requires a seamless travel experience, but doesn’t think much about the technology behind it.
But for companies like yours, who work every day to improve the experience for their customers, you know for the Connected Traveler, the possibilities are endless! The way to attract and retain new travelers are to behave the way retailers do. Travelers now expect you to recognize them, listen and respond to their concerns and to provide what they seek in real time. These needs and attitudes define a typical “Connected Traveler” of today.
Context aware personalization is the need of the hour and companies need to leverage digital technologies to address this changing landscape of consumer behavior.
To take advantage of new opportunities while containing cost, many airlines and hotels want to extend their significant investments in legacy applications.
MIndtree uses proven delivery frameworks, solutions and tools to provide enhanced flexibility and reduced costs for migrating and redeveloping legacy applications and architectures. From innovative migration strategies for a mission-critical flight operations system to upgrading legacy systems for a global hospitality leaders, we can help extend the benefits of your aging applications.
To deliver the capabilities required to thrive in the fast-moving world of travel and hospitality, new application development must be rapid, stable and cost-effective.
Mindtree open source technologies can play a key role in helping your organization lower costs and increase speed to market. We provide strategy and implementation services to optimize and accelerate open source adoption based on industry knowledge and deep technology expertise. We deliver strategic applications on Java and other open technologies for airlines, hotels, car rental agencies and distribution intermediaries.
From web and ecommerce engine redesign to developing new rich content and site features—Mindtree can help you harness web technologies to enhance the customer experience.
Mindtree delivers web technology solutions for collaboration and content management, as well as customer- and business-facing applications to enhance the digital customer experience.
Mindtree offers complete application management services (AMS) to help travel and hospitality organizations reduce the overall support and maintenance of enterprise resource planning applications. Our AMS include Level 2 and Level 3 support, as well as infrastructure management and development.
We bring deep understanding of the travel and hospitality industry to support unique business processes. And we ensure rapid resolution and minimal disruption to your system. We resolve critical system issues through proactive monitoring and provide ongoing consulting to reduce your support and maintenance costs.
Personalized experiences help business win and retain customers. But to satisfy buyers, tightly integrated channels must deliver a consistent brand experience with targeted messages for each step of their journey.
Digital tools allow you to respond quickly to sudden market shifts and simultaneously deliver new products and services across channels. Mindtree’s omni-channel retail and marketing experts have the experience and creativity to manage your digital commerce transformation. They know the trends and innovations you need to succeed.
The Digital Pumpkin
Winning customers in today’s marketplace requires more than a digital brand presence. You need personalized offerings, seamless navigation and real-time engagement across all channels. You must prioritize digital marketing activities and extract maximum value from the data you collect.
Some of the world’s biggest companies use Mindtree to transform their business with effective channel growth strategies. Our digital marketing services help you strategize, implement, run and maintain successful multi-channel, multi-lingual marketing solutions.
The Digital Pumpkin
Facing mobility obstacles such as a lack of expertise, data security concerns or supporting multi-platform Lack of expertise. Data security concerns. Supporting multi-platform bring your own device initiatives. Many organizations face these mobility obstacles. But mobility also brings greater customer engagement, better workplace productivity and deeper partner alliances.
Mindtree integrates business processes to deliver engaging, easy-to-access mobile solutions. Our design solutions are device and technology independent, so users stay connected on any device. And, our mobility services pros tailor and maintain a mobile enterprise solution to drive your organization’s growth.
The Digital Pumpkin
Today’s consumers want a consistent user experience across every device they own. To develop a unified, friendly design, you need experts who understand your audience and can design an easy-to-use interface with cross-platform consistency.
Mindtree’s design services achieve that fine balance between form, function, usability and aesthetics. And, because our engineers come from leading design schools around the globe, they understand the importance of regional preferences.
The Digital Pumpkin
Technological advancements and Internet trends are transforming enterprise web portals. Thanks to influences such as Gen Y workers and mobility, portals are becoming more collaborative, socially interactive and experience driven. They empower users to harness the potential of content and information.
Mindtree portals and collaboration services bring thought leadership and engineering expertise to next-generation digital and social collaboration design. We offer a range of services, from strategy, design, implementation to ongoing support and maintenance.
The Digital Pumpkin
The travel and hospitality industry rely on IT applications to manage all facets of planning and operations. Because these applications are often divided among several different service providers, it’s essential to thoroughly test all applications for accuracy, performance and availability.
Mindtree is uniquely positioned to provide independent testing to the travel and hospitality industry. We have deep expertise in testing applications across critical functions such as passenger services, flight operations, e-commerce, maintenance, airport operations and revenue management. Our testing solutions include test cases to rapidly accelerate application testing.
As your IT environments grow in complexity, managing the infrastructure becomes an important factor for maintining high performance and 24/7 availability.
Mindtree is uniquely positioned to provide infrastructure management services to the travel and hospitality industry. We have deep understanding of the industry combined with the technical skills to manage mission critical systems and maximize the value of your IT investments.
The MWatch Difference
You are under constant pressure to reduce expenses, improve efficiency and add new capabilities. Legacy modernization, cloud adoption and mobility are just a few of the challenges you face.
Mindtree Central Architecture Group and its seasoned architects bring clarity to IT projects and create strategies with value propositions that effectively address executive concerns. Working with you, we define clear, comprehensive goals and engineer meaningful solutions.
To keep pace with changing needs of consumers, airlines and hotels depend on technology to respond to competitive pressures. These include new market requirements, industry consolidation and other unexpected developments. Agile methodology provides quick responses to these changing conditions.
Mindtree agile development services are ideally suited to the software development needs of travel and hospitality organizations. By dividing projects into self-contained units, agile software components are rapidly coded, tested and go live quickly to accelerate their value to your organization.
Travel and hospitality companies collect and store massive amounts of data. They are also leaders in applying advanced analytics to that data that enhances revenue, reduces cost and improves operating efficiency.
Mindtree helps leaders in travel and hospitality achieve even greater value from their data analytics efforts. We begin with a master data management phase and progress through increasing levels of complexity that include business intelligence, data warehousing and decision support. We also help airlines and hotel companies use data analytics to enhance the customer experience.
Lack of expertise. Data security concerns. Supporting multi-platform bring your own device initiatives. Many organizations face these mobility obstacles. But when done correctly, mobility brings greater customer engagement, more workplace productivity and deeper partner alliances.
Mindtree integrates business processes to deliver engaging, easy-to-access mobile solutions. Our design solutions are device and technology independent, so users stay connected on any device. And, our mobility services pros tailor and maintain a mobile enterprise solution that drives your organization’s growth.
In this digital age, it is very common for a passenger to post about a bad (and occasionally good) experience on social media. Over the years, social media has acquired a tremendous following and is inherently open to all which can easily lead to a widespread dissonance. Nearly, 60% of international passengers use social media as they travel, according to the Passenger IT trends survey. The key to manage the negative sentiment and prevent its spread is to quickly sense and respond to customer concerns/complaints on social media.
The digital revolution has created consumers who expect their buying journey to be relevant and personalized.
Mindtree’s Customer Insights solution combines analytics with industry expertise to closely examine consumer behavior. We connect the buyer experience directly to bottom-line results through descriptive, diagnostic, predictive and prescriptive analytics.
Testing is a costly and tedious process for many IT organizations. With a wide range of mobile devices, developmental environments, and business applications, testing new software products is more complex than ever.
Mindtree MindTest™ gives you the integrated test methodology you need to deliver high quality products in a shorter time frame. Based on best practices established through testing thousands of applications, MindTest aligns test strategies with business objectives.
Without visibility across your entire IT infrastructure, you have no way to see and understand the combination of factors that create inefficient processes and escalate costs—and no way to identify opportunities for greater productivity and performance.
MWatch™, Mindtree’s integrated IT infrastructure management and service platform, gives you a consolidated end-to-end view of your infrastructure and applications.
The MWatch Difference
Consumers often make buying decisions using multiple channels as they research, evaluate and purchase products. Manufacturers need to integrate and synchronize brand communications across those channels and optimize every touch point to encourage more ‘buying’ and less ‘browsing.’
Mindtree builds agile, integrated omni-channel solutions that deliver personalized, consistent context-based experiences.