MindTree’s investments in infrastructure and facilities ensure that we are optimally positioned to deliver high-performing, dependable support and services. We have adapted, refined, and enhanced our infrastructure through several engagements with leading organizations. When you work with MindTree, you are assured of state-of-the-art facilities; more importantly, you tap into a knowledgeable, skilled, and enthusiastic workforce that speaks your language and has the right attitude.
Remote Network Operations Center
Designed to work as an extension of your network and system infrastructure team, MindTree’s Remote Network Operations Centre (R-NOC) can proactively monitor your network and server environment. Read >>Telecom Network
With a complete, geographically redundant backbone, MindTree’s telecom network is an end-to-end managed solution with no single points of failure. Industry-standard certifications also assure high-capacity TDM call handling. Read >>Telecom Equipment
Using cutting-edge Avaya S8710 ACD equipment, MindTree’s investments in telecom equipment ensure continuous availability. Our Avaya Call Management System (CMS) also ensures real-time contact center monitoring, and generation of actionable data. Read >>Software Setup for Desktops
MindTree provides a standard desktop with Windows OS and MS Office suite, loaded with Symantec AV and Acrobat reader, to all users. Requirements for additional software setups usually depend on the nature of work assigned. Server software setups can similarly be modified based on requirements. With close replication of the environment that exists at your current ‘on-site’ location, we ensure that all support center operations perform at the necessary levels.Internet
Bandwidth requirements are calculated based on factors like size of tech support teams, project setup, amount of data/packet transfer, and mode of connectivity. Internet bandwidth is typically used to access your CRM systems to record support cases, conduct remote desktop access sessions (WebEX/Go-To-Assist/Citrix/VNC) during problem resolutions, and for transferring diagnostic data across systems. Appropriate bandwidth will be provided to our tech support team to function as an integral unit of your team. Special attention is also given to eliminate productivity constraints that may arise from inadequate bandwidth availability.Workplace
MindTree’s state-of-the-art Bangalore facility is fully equipped and ready to provide support centers specific to your requirements. Designed for 24/7 operations, we believe that our office space is among the best in India. We have ensured that it is possible to physically isolate and implement access controls closely aligned with your individual support center requirement. MindTree has also planned for dedicated lab or server room space, along with facilities for network isolation and expandability. Phone lines, personal storage, and privacy can be provided for each individual.