マインドツリーでは、イノベーション、知識の共有、協力は、当たり前に行われていることです。それらは、想像から出発し、行動へと発展させ、喜びで完結するという、マインドツリーのDNAにある3つの要素のすべてに行き渡っています。新
しい知識を創造して発想を導く人間の能力は、個人の成功にとっても、また、ビジネスの成功にとっても、中心になるものであると考えています。
マインドツリーは、2007年にテレオス社およびKNOWネットワークにより実施された調査で、インドにおけるMost Admired Knowledge Enterprise（MAKE: 最も賞賛される知識企業）の第1位を受賞しました。マインドツリーでは社員の創造的エネルギーを有効に活用し、特許出願を行っています。どのようにしてここに至っ
たのでしょうか?それは、ユニークな知識エコシステムの構築によるものです。私たちの理解する知識エコシステムとは、人間の創意に応えるさまざまな実現のための条件やツールの相互作用です。その中核では、マインドツリーのDNAとCLASSという価値が原動力となっています。マインドツ
リーの社員は、4つの「スペース」に同時に存在し、これらのスペースを使って成長し、能力を築き、お客様に影響を与えていると私たちは考えます。
MindTree’s Knowledge Eco System
MindTree’s Knowledge Eco System is very thoughtfully cultivated and nurtured. The eco system is made up of four different spaces, physical, virtual, social and mind space; that collectively bring about a culture of knowledge creation and dissemination in the organization.
Physical space
The physical space is our workplace which provides visual stimuli
and is a source of inspiration to our people. We have paid special attention to the workplace to make it conducive to the needs of the knowledge worker and facilitate creativity, openness and transparency. Paintings from children of the Spastic Society of Karnataka adorn the walls to create a vibrant feel, and there are many public spaces meant to facilitate chance interactions and planned interactions. Innumerable writable surfaces allow for spontaneous ideation and creative expression. Open floor plans and community areas allow for spontaneous and planned gatherings that stimulate conversations.
Virtual space
The virtual space is defined by the powerful collaborative systems that are available to our people online, and allows them to blog, get connected, use wikis, generate ideas, have discussions, or even collaborate in building innovative TechWorks (reusable blocks) for the company. So whether you’re seeking knowledge, trying to find an expert, expressing an opinion, building a patentable idea, or doing project work, systems are available to support virtual collaborative needs. The virtual space has tools such as
Open Mind,
Project Space and
Neuron that help Minds collaborate and generate ideas.
Open Mind
Open Mind is a unique system that allows for people to collaboratively work on software ideas. Similar to Open Source, MindTree Minds can put their software ideas, vision and passion to work and bring real tangible outputs called TechWorks (reusable components, libraries, frameworks, utilities, tools.) This is not just a repository, but allows for collaborative IP creation, and evolution of TechWorks, and reuse as well. Almost all TechWorks are created by MindTree Minds on their own time voluntarily, and over 100 such TechWorks teams exist in OpenMind. 75% of the company headcount is registered in OpenMind.
Project Space
ProjectSpace is one of the most powerful collaborative systems built specifically for project execution. It includes facilities for all of a team’s knowledge needs including release management, idea management, continuous knowledge capture, sotware reuse within account, document management, issue handling, action item tracking, surveys, discussions, etc. Over 75% of the company headcount is registered in ProjectSpace.
Neuron
A system “Neuron” and related Idea Nurturing Processes are deployed to ignite continuous improvement and innovation from any corner of the company. This covers the end to end lifecycle of an idea from inception to deployment, and supports the patenting process as well. This allows for idea requests to be generated and allows for collective transformation of ideas through participation from MindTree Minds (by wearing Six Thinking Hats), and also more formal staged filtering process. Till date, over 21% of submitted ideas have been deployed and eight patents filed. The Innovation ecosystem has been supported by focused training and mentoring on key identified systematic innovation techniques such as TRIZ, Mind Mapping, Six Thinking Hats, 9-Windows, Perception Mapping, etc. Successful case studies have been put together and presented in TRIZCON2007. An Innovation Community exists in MindTree to discover, experiment, share and promote knowledge on creativity and innovation techniques and tools.
The Mind space
The Mind space, while the most intangible, is perhaps the most important. We stress that Minds should have balanced thinking, and become better critical and creative thinkers. We continuously run programs on different creativity tools and techniques, and have communities that specifically are focused on the thinking needs and soft skills of individuals. This ranges from discussions of systems thinking, to use of techniques like TRIZ, MindMapping, and Six Thinking Hats, to personal effectiveness, to cultural sensitivity.
We have deployed many processes, policies, and practices that further support the ecosystem as defined above. And in the true spirit of innovation, we continue to endeavor to innovate with respect to this ecosystem itself. To underscore the importance we place on this, we have created a dedicated knowledge management function to undertake all related activities.
Social space
The social space is where MindTree Minds build their social networks and relationships with other MindTree Minds. We have over 45 knowledge communities in MindTree covering different technical and non-technical domains which meet to share tips and techniques, discuss latest market or technology trends, brainstorm on specific problems, or just explore and experiment. We also have our annual TechFest,
Osmosis, which brings peoplethrough a series of collaborative contests, knowledge safaris, quizzes, and events, over 3 months, and culminates in a final day conference or unconference.
