MWatch, IT Infrastructure Management Platform

MindTree’s Integrated IT Infrastructure Management Platform

Today’s IT organizations use plethora of tools to manage different elements of the IT infrastructure. While these individual tools are often best-of-breed, they are not often integrated. In addition to the different point tools, various IT slivers have independent and discrete process workflows which lead to isolated and proprietary data sets. This makes the CIO organization to query each software application separately. Service mapping to IT infrastructure also gets complex. Thus, for a CIO to get an end-to-end visibility of his infrastructure on a single dashboard is practically impossible.

MWatch is a secure platform that integrates service desk with monitoring tools and provide a consolidated view of the application and infrastructure, enabling CIOs to optimize IT performance, streamline work flows and eliminate unnecessary expenditures. MWatch has been built by our in-house IT operation practitioners who understand the pulse of the customer need to monitor, measure, and manage the IT infrastructure.

MWatch is an integrated IT infrastructure management service delivery platform. This platform intelligently monitors various components in the IT infrastructure stack (like networks, servers, applications etc) and integrates workflows (service desk, incident, problem management etc.) guided by ITIL process to provide an enterprise wide integrated view. MWatch has the flexibility to integrate with existing customer tools to ensure investment protection and in cases where there is no particular tool available then MWatch has its own suite of tools made available to manage customer IT Infrastructure.

Key Features

MWatch Benefits

• Increased ROI - Analytical insight for IT spend and reduction
• Enterprise wide integrated reporting (360 degree view) for effective decision making
• White Labeled Service Portal - Flexibility to align the portal with customer brand, look and feel
• Modular - Can work with any process or tool
• Secure access - Passwords are stored in a vault and accessed only by the application
• Inbuilt knowledgebase  - Proactive avoidance of problems