Infrastructure Management and Technology Support

MindTree's Infrastructure Management and Technical Support (IMTS) business unit offers a comprehensive portfolio of Consulting & Implementation Services (CIS), Managed Services (MS), Security Services (SS), and Technical Support Services (TS) focused at improving IT operational efficiency and availability. IMTS has enabled organizations to focus on their core business by providing compelling value and substantial cost efficiencies via a combination of world class processes and technology.

Our wide range of services ensures that you are able to concentrate on your core business while we manage your IT Infrastructure and provide support services to your customers. We provide round the clock services to deliver required information and reduce downtime by leveraging our ability to apply the appropriate standards and governance like ITIL/ITSM, ISO.

MindTree IMTS has carried out successful engagements with several clients providing value added services under the Network, Security, and Database & Enterprise Product sub practices. MindTree IMTS has significantly invested in setting up best-in-class NOC, Voice Gateway and Lab environment to enable high quality Remote Infrastructure management.

Consulting and Implementation Services (CIS)

MindTree's Infrastructure Consulting service plays a key role in assessing and defining your infrastructure and customer support roadmap. The consulting practice operates collaboratively with your IT team to perform an objective assessment of your current infrastructure and support strategy, identifying the gaps, recommending the solution in-line with your business goals, and implementing the processes for gaining optimum returns on your investments. Read more >>

Managed Services

MindTree's Managed Services practice has been employed by many large technology companies and enterprise businesses. MindTree partners with its customers to mitigate all the operational hassles of monitoring, maintaining, and managing business applications. It also manages IT Infrastructure and helps achieve the balance between business and operational priorities. MindTree's service delivery model is based on ITIL guidelines and robust transition methodology that ensures smooth transitions into steady-state managed support, based on service level objectives. Read more >>   

Security Services

MindTree’s Security Services Practice aims to be a trusted advisor to its clients across multiple areas for both security strategy and execution. Our scalability is driven by the established Infrastructure Managed Services, Consulting and Implementation Practices. The Security Services Practice leverages these two areas and provides specialized Professional Security Services (PSS) and Managed Security Services (MSS) to help clients address their vulnerability and compliance, risk management and governance pain points. Read more >>

Technical Support Services

MindTree offers comprehensive onshore and offshore technical support services for product companies engaged in creating enterprise class hardware products and software applications. MindTree helps reduce total-cost-of-ownership for your end customers, with a wide range of solutions for complex technical problems. Increase in product sales is just one of the benefits gleaned from our support services. Read more >>

MindTree Differentiators

• 100% reference-able customers
• Consulting driven approach for delivering "right" strategy to maximize your infrastructure and customer support ROIs
• Service delivery approach driven by ITIL/ITSM frameworks, customized to unique client environments
• ROI driven culture with service level measurement and management