Efficient and effective customer proﬁling for risk management is a determinant of business success in the global payments industry. Accurate proﬁling ensures that enterprises can align exposure to individual customers based on expected revenue and risks.
Here is how Mindtree helped a leader in global payments leverage customer data spread across disparate systems to improve the service extended to high- spending customers while enhancing risk management.
Information on the customer's high-spending global customer base was fed into a highly sophisticated proﬁling framework for optimized service and risk management. However, the framework was unable to effectively guide decision making as it lacked adequate customer data, which resided in multiple systems. In addition, inefficient data-related processes further complicated their operations. The payments major approached Mindtree to help with:
Mindtree collaborated with the customer to redesign its interfaces and overhaul data ﬂows so that the customer proﬁle was of a consistently high quality. We also worked together to make the process of risk proﬁling more efficient. Solution highlights included: