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Flexible fulfillment: adapting your supply chain to meet demand

Anil Gandharve examines the changes required of the retail supply chain to better answer customer demands for flexible fulfilment.

Gandharve offered the example of Argos, that is partnering with eBay and 80,000 independent eBay sellers to offer click-and-collect at Argos locations. “It’s an innovative alliance between extended business partners and a clever way to get consumers into Argos stores; but the main point is that while eBay is finding ways to offer click-and-collect, it’s obvious that retailers are under extreme pressure to create agility and flexibility in their supply chains. Buy-here-collect-there-and-return-somewhere-else is becoming expected around the world.”