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The Total Economic Impact of our Policy Administration Implementation Solutions on Insurance Companies A Forrester Study

Discoverture Solutions (acquired by Mindtree), sought to provide a framework for insurance firms to evaluate the potential financial impact of using our policy administration implementation solutions in client organizations. In February 2011, Forrester Consulting was commissioned to examine the total economic impact and potential value that organizations realize by utilizing our policy administration implementation solutions. The Forrester study details the benefits and costs of our policy administration implementation solution at a US-based insurance company that serves clients and their customers, offering specialty lines of coverage through general and independent agents throughout the United States. The responding organization requested to remain anonymous.

In this study, Forrester provides commentary on the organization’s use of our solutions to implement a best-in-breed, web-based policy administration system. It also quantifies the benefits and Return on Investment (RoI) that the organization experienced over a period of four years.

According to the report, our policy administration implementation solutions have provided risk-adjusted net labor savings of $1,062,220, and a positive 43% RoI over this four-year period. Forrester also identified several significant unquantified business benefits attributed to our policy administration implementation solutions, and these are listed in the “Benefits” section of this study.

Download the complete Forrester report