MindTree Scales Up Its Application Maintenance Services for a Top Ranked Insurer Providing Cost & Risk Reductions While Improving Customer Satisfaction

One of the worlds' top 10 P & C insurance companies was looking for a mid-tier IT services firm as an alternative to its existing complement of vendors. The carrier sought a firm that would be more innovative and collaborative than large tier 1 companies, but that could still scale to meet the size and breadth of its IT needs.

MindTree was chosen to take over a large application maintenance and support (AMS) portfolio which grew to span numerous business units, processes, application specialties and a broad range of technologies. With a governance structure focused on continuous self-improvement, MindTree lowered the costs of maintaining the Insurer's systems while reducing risks, and improving output. MindTree reached best-in-class levels of customer satisfaction that have become the standard by which other vendors are now measured. Even more importantly, MindTree has become a true partner, being entrusted with large, strategic development projects and business-facing consulting assignments.