Infrastructure Management

Companies need to think beyond just 'business as usual' to stay ahead of the game. As an enterprise, you need to take advantage of the opportunities that infrastructure management and consolidation offer. Services, such as remote data center operations, virtualization, IT monitoring have all been instrumental in reducing overhead costs by as much as 50%.

However, these high savings are tagged with high risks. Customers must adopt a smarter approach for their IT Infrastructure strategy, as their core businesses are heavily dependent on IT Infrastructure. The expertise and resources necessary to monitor, maintain, and manage applications along with the underlying IT infrastructure must be well balanced between the costs and efficiency.

MindTree's managed services practice has been employed by many large technology companies and enterprise businesses. MindTree partners with its customers to mitigate all the operational hassles of monitoring, maintaining, and managing business applications. It also manages IT Infrastructure and helps achieve the balance between business and operational priorities. MindTree's service delivery model is based on ITIL guidelines and robust transition methodology that ensures smooth transitions into steady-state managed support, based on service level objectives.

Our consulting-led comprehensive set of services includes:

• Infrastructure Consulting Services:
  Our full-cycle IT assessment consulting service offers the following:
  
  • Readiness assessment of your IT for infrastructure consolidation
  • Conceiving and upgrading your IT strategy
  • IT assessment and gap analysis for optimizing ROI
• Production Application Support
  
  • Offers a wide range of application support services through a defined methodology, based on multiple cycles of operations
  • Provides IT service desk support along with monitoring, scheduling, managing, and routine operations of the business applications
• Enterprise Infrastructure Management and Support Services
  
  • Offers monitoring, maintaining, and managing of IT Infrastructure across server and storage, application and database, and network & security
  • Leverages an integrated platform, consisting of native tools, customer provided tools and open source / proprietary tools to report and manage the PACE (Performance, Availability, Capacity and Efficiency) of the IT infrastructure
• Desktop Application Lifecycle Management
  
  • Comprehends and assesses the business impact of desktop applications management in a distributed environment
  • Designs processes and tools to reduce the associated service management costs. These include assessment, deployment, patch management, license and asset management, and desktop support.

Service Features:

• Enterprise server environment support - UNIX, Linux and Windows
• Middleware application server support - WebLogic, WebSphere, Tomcat, Apache, Coldfusion, .Net, SunONE etc
• Managed network support services
• Database support and administration - Oracle, SQL Server, and MySQL
• Network security monitoring and audit services
• Production application monitoring, operations and maintenance
• Application packaging and management
• Software configuration management, build and release engineering
• Specialized application support for Murex support
• Enterprise IT service desk

MindTree Differentiators

• Specific, measurable short-term and long-term goals for a given technology domain
  
  • 30% reduction in cost per incidents
  • Improved service level - 95% of SLAs and 99.99% of OLAs
  • 17% reduction in the number of incidents
• Efficient and timely creation of knowledge assets
  
  • Approx. 75% increase in first call closures
  • Approx. 20% reduction in total number of support calls
• World-class Remote Network Operations Center (RNOC)
• Service delivery approach driven by ITIL/ITSM frameworks, customized to unique client environments
• Single partner for application development, support and infrastructure management