Customer Relationship Management

MindTree knows that response times to customer requests and quality of service offered are key differentiators in a crowded market. Customers can request service through telephone, e-mail, SMS, Web sites, walk-in, and even postal mail. CRM integrates these channels to provide your sales, marketing, and service personnel a 360 degree view of the customer across the full lifecycle of the process. Thus, CRM initiatives allow business users to provide more personalized services.

MindTree has built competency in specific industry domains, and our best-of-class domain experts always begin assignments with a business-backward approach. We then work closely with technology consultants who augment the team, ensuring successful implementations.

Solution Expertise

MindTree's industry focus areas include consumer products, insurance, capital markets, and telecommunications. Fully capable of meeting market demands, our CRM skills include:

• Recommending the right approach and technology for your specific industry
• Building templates to address process bottlenecks, improving business processes and lowering TCO
• Expertise in drawing up CRM roadmaps to meet long-term organizational goals and objectives