SaaS Offering

SaaS Offering

With extensive experience on product engineering, development, and support, MindTree offers SaaS based services across the following focus areas:

SaaS Consulting

Your SaaS adoption strategy can be overwhelming, especially in the face of increased competition and the need to significantly reduce time-to-market for your products. Modifying product architecture, choosing optimized technology infrastructure, measuring and managing risk, etc. can quickly become bottlenecks for your SaaS adoption.

MindTree helps address these concerns by building a clear road map and business fulfillment for ‘SaaS’ifying your application (if they are still on-premise) or up-sizing your offering with new features and enhanced user behavior.

SaaS Enabling and Engineering Services

As part of SaaS Enabling and Engineering, MindTree offers the following services:

  • Implementation and enablement of SaaS features like –
    • Multitenant architecture
    • High availability of hosted application
    • Data redundancy and privacy
    • Authentication and authorization
    • Provisioning and entitlement
  • Localization and globalization
  • Enabling the integration framework for integrating your SaaS application with other application(s)

SaaS Integration Service

Seamless integration of your application with your customer's upstream and downstream applications is critical to the market success of the product. This thumb rule is even more crucial within your customer's on-premise software. Simple parameters like firewalls can cause havoc with the introduction of new software.

With its wealth of experience in With its wealth of experience in Professional Services, MindTree has extensive knowledge in integrating different systems and applications. MindTree's technical experts can provide SOA based integration solutions, such as loose coupling, use of standards based interfaces and focus on business services, to connect to different systems, both hosted and on-premise software systems, to generate greater business value.

Independent SaaS Testing

At the end of the story, if the product isn't bug -free and tested thoroughly, it not just affects the brand perception of the audience, but also creates a sense of mistrust - which can be more damaging in the long run.
MindTree leverages its strong experience in independent testing services and has packaged SMART - an offering test package offor Independent SaaS testing services. Our SaaS based SMART services focuses on various dimensions of SaaS testing encompassing:
  • Security - Publicly accessible hosted applications have specific security challenges to address. Our SaaS security testing includes -
    • Application security
    • User security
    • Tenant data exposure
    • Data security
  • Metering - SaaS solutions generate revenue by application usage. Our metering testing will ensure that you have the correct details available through application (or the platform) so that users can be billed correctly.
  • Audit - Audit is a compliance activity and it is very important to ensure that application keeps track of all activity and generates reports as needed.
  • Reliability - Delivering a service over Internet needs robust and focused testing, which includes -
    • Availability
    • Performance
    • Scalability (under Load)
  • Transaction and interoperability - In a SaaS environment, transactions go beyond the boundaries of one application and it is very important to maintain and track these.


Along with SMART, and its independent testing practice, MindTree offers complete testing solutions for any SaaS based application.

SaaS Analytics and BI services

It is important to have data but it is equally important to gain insights from the data available. Insights help in projections, forecasting, and analyzing patterns that can be used for better decisions in the future. Within a SaaS model, understanding data is all the more imperative as such analytics can help understand the pattern of usage (for long terms product improvement), user concentrations (for targeted marketing and sales), and forecasting.

 

Over time, the SaaS application generates and accumulates data pertaining to user and application activity. Our cross-functional team of business analysts and statisticians help define value-added scenarios for this data and turn this data into valuable information which will help you focus on insights, impact on business, and generate additional perspective on industry best practices.

Professional Services

Some of the most significant challenges faced by SaaS models are as follows:

  • Customization, Configuration, and Integration (CCI) - With the growing complexity of business processes, interconnection of data (on-premise and hosted) as well as brand-building, CCI plays a major role in the success of SaaS. As applications get interconnected with many services being delegated for processing, configuration and integration will increasingly find its space in a SaaS offering.
  • Data load / Application setup - Enterprises accumulate huge amount of data on which the SaaS application will work. It has to be seen differently from integration which, relates to day-to-day operations. Data load has to be done just once for enterprises so that its user can start using the services. Sometimes, it is also referred to as application setup.
  • Ad-hoc reports - With every new customer, almost all the time, there is a requirement for generating new reports or customizing an existing report that is applicable to a specific customer.

    MindTree has helped customers with SaaS applications (and their users) through its Professional Services and On-Demand model.

Sustenance Services

To manage a product's growth and stay focused on the vision roadmap for the product, it is essential that the engineering team is not burdened with the overhead of support. As a SaaS model doesn't require customers to make a capital investment, it is always challenging to "retain" the customer. It is very pertinent and equally imperative that the support lifecycle is built around product release activity.


MindTree's proven sustenance engineering services can help you with the following:

  • Provide level 3 and level 4 support
  • De-couple engineering services from support
  • SLA based sustenance model
  • Fix lower priority (P3/P4) issues which always gets pushed lower but, is equally important in product lifecycle and sustenance
  • On-Demand deployment of support personnel in case of peaking demand

Technical Operations Support

In today's competitive world, it is very important and crucial to optimize resources. For a SaaS model, initially the offering and the platform go hand-in-hand but as time progresses, the gap widens and sometimes becomes very limiting. This widening of the gap can lead to critical operational bottlenecks in optimal infrastructure management, performance, patch management, and backup/archiving.


MindTree can help manage complex IT infrastructure and help you achieve the following:

  • Reduced cost of operations
  • Manage patches and "hot fixes" efficiently
  • Real-time monitoring
  • Evolve backup/archiving strategy
  • Periodic platform updates and maintenance
  • Provide level 1 and level 2 support