Managed services

An efficient and effective management of the infrastructure can help enterprises reduce their IT overheads by up to 50%. Enterprises need to think beyond 'business as usual' to stay ahead of the game.

However, these high savings are tagged with high risks. With their core business heavily dependent on IT infrastructure, they need a smarter strategy. The expertise and resources necessary to monitor, maintain and manage infrastructure must be well balanced with the costs and efficiency.

Mindtree delivers infrastructure management services to many large technology companies and enterprise businesses. We collaborate with customers to mitigate all the operational hassles of monitoring, maintaining and managing business applications and infrastructure. This helps our customers achieve the balance between business and operational priorities.

Our service delivery model is based on ITIL guidelines and robust transition methodology. This ensures smooth transitions into steady-state managed support, based on service level objectives.

Our services include

Infrastructure consulting services
  • Full-cycle IT assessment consulting service
  • Readiness assessment of your IT for infrastructure consolidation
  • Conceiving and upgrading your IT strategy
  • IT assessment and gap analysis for optimizing ROI
Production application support
  • Wide range of application support services through a defined methodology, based on multiple cycles of operations
  • IT service desk support along with monitoring, scheduling, managing routine operations of the business applications
  • Enterprise infrastructure management and support services
  • Monitoring, maintaining and managing of IT Infrastructure across server and storage, application and database and network and security
  • Integrated platform with native tools, customer provided tools and open source / proprietary tools to report and manage the PACE (performance, availability, capacity, efficiency) of the IT infrastructure
Desktop application lifecycle management
  • Business impact assessment of desktop applications in a distributed environment
  • Design processes and tools to reduce the associated service management costs. These include assessment, deployment, patch management, license, asset management and desktop support

Service features

  • Enterprise server environment support - UNIX, Linux and Windows
  • Middleware application server support - WebLogic, WebSphere, Tomcat, Apache, Coldfusion, .Net and SunONE
  • Managed network support services
  • Database support and administration - Oracle, SQL Server and MySQL
  • Network security monitoring and audit services
  • Production application monitoring, operations and maintenance
  • Application packaging and management
  • Software configuration management, build and release engineering
  • Specialized application support for Murex
  • Enterprise IT service desk

Our differentiators

  • Achieved measurable short-term and long-term goals for a given technology domain
  • 30% reduction in cost per incident
  • Improved service level - 95% of SLAs and 99.99% of OLAs
  • 17% reduction in the number of incidents
  • Efficient and timely creation of knowledge assets
  • Approx. 75% increase in first call closures
  • Approx. 20% reduction in total number of support calls
  • World class Remote Network Operations Center (RNOC)
  • Service delivery approach driven by ITIL/ITSM framework
  • Single partner for application development, support, and infrastructure management
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