Managed Services

Managed Services

Our people, processes, and experience make all the difference

With over 100 Murex specialists and practice-led experience, Mindtree offers the resources, technology and tools required to deliver cost-effective, risk-free Business as Usual (BAU) services. We collaborate with your business group and IT leaders to tailor Murex BAU services to meet your requirements and provide comprehensive, SLA-based, metrics-driven support.

Atlas, our proprietary managed services framework, provides risk-free, cost-effective managed services for your Murex instance to drive your growth and take you from transition to optimization to transformation. Our structured approach to transition ensures that there is no impact on users. We focus on optimizing support and enable you to gain significant cost benefits while end users experience better service. We also help with system improvement projects, and take an active role in upgrades and migrations.

We’ve been providing offshore support to Murex customers for over a decade now, and know how to do it right:

  • Highly experienced team: An average support engagement lasts four years—long enough to establish an in-depth understanding of systems and build excellent rapport with IT and business teams.
  • System improvements: We make it our business to take proactive steps to improve Murex availability and performance.
  • SLA and metrics: We deliver support in accordance with banks’ strict service level agreements (SLAs) and measure our performance based on numerous metrics.
  • Documentation: Key processes, interfaces and system architectures are documented in detail.

Read our Point of view to know more about how you can achieve cost-effective offshore BAU services for Murex.