A much superior level of customer experience is needed for delighting the connected traveler in this digital age. This is especially true today, when travel & hospitality organizations are competing with existing and new age aggressive competitors who are employing digital technologies to take the customer experience to the next level.
At any customer touchpoint, numerous opportunities arise injecting “friction” into the customer experience. Travel and hospitality organizations should strive to minimize this friction by offering personalization to the connected traveler for both commercial and service transactions.
Join us in this webinar, where Adnan Saulat, Head of Global Consulting & Solutions Group – Travel, Transportation & Hospitality at Mindtree, will showcase the essential building blocks to a modern personalization initiative: a digital-friendly culture, a data-sharing ecosystem, consumer personas, analytics, integrated campaign execution capabilities, and a code of honor for dealing with consumer data. Our proposed best practices, illustrated by success stories of our clients, will provide you with insights and compelling ideas to deliver world class customer experience.