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Eric Simonson Managing Principal – Everest research talks about our Carlyle case study in Times of India

Indian mid-size IT service providers are seen to be playing specialists to stay relevant.Some of these mid-size or tier-II IT service firms like Headstrong,Microland,MindTree,Mphasis and Sonata Software are focusing on core offerings to drive growth in the $27 billion Indian IT offshore services market,according to a report by research advisory Everest Group.

The report titled Survival of the Differentiated - The New Mantra of Success for Tier 2 Service Providers talks about how tier-II firms are demonstrating distinctive value propositions despite having a limited mindshare of capabilities among global firms.They have developed pockets of strength, Everests managing principal-research Eric Simonson said on Thursday.

MindTree is seen to be strong in providing infrastructure management services.It provides this service to,for instance,the Carlyle Group.As part of this engagement,MindTree provides IT infrastructure management and support services to Carlyles global data centres.It uses its managed services platform,mWatch,to service Carlyle from India.Headstrong and Microland specialize in capital markets and remote infrastructure management (RIM) respectively.Sonata boasts of travel,transportation and logistics capabilities with close to 48% of offshore service revenues coming from Europe.

Typically,tier-II service providers earn revenues in the range of $100 million to $1 billion.Their delivery footprint is largely concentrated in India.Tier II service providers account for nearly 30% of Indias offshore IT market.

But tier-II firms face challenges like competitive pressures from tier-I Indian service providers and speculation about being acquisition targets.