Subroto Bagchi was the outsourcer's operations chief. But the key to operating, his company thinks, is tending to its talent.
At a time when India's outsourcing companies battle a rising rupee, mounting staff salaries and a looming U.S. economic recession, midsize MindTree Ltd. of Bangalore is hoping to buck the trend and grow to a billion dollars in revenue. To pull this off, the 5,600-employee outfit is shifting course. In April its chief operating officer, Subroto Bagchi, was redesignated "gardener" and moved back to India from the U.S.--where he looked after clients--to tend to staff shoots.