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Mindtree launches multi-channel commerce solution portfolio for retailers

New solutions create synergies between online and in-store shopping for enhanced customer experience

September 30, 2009 - Bangalore, INDIA

MindTree Ltd, a global IT Solutions Company, today introduced its new Multi-Channel Commerce Solutions, designed to help retailers adopt a more customer-centric strategy. MindTree's offerings enable retailers to synchronize the critical operations, customer information and management systems of their online and in-store shopping venues so that consumers can realize a seamless, channel-agnostic purchasing experience.

The MindTree Multi-Channel Commerce Solutions leverage the company's multi-channel commerce framework and its e-commerce implementation expertise to significantly reduce development time and effort, and improve time to market. With multi-channel commerce capabilities, retailers are able to enhance the customer experience and focus on order fulfillment of both online and in-store shoppers. Key benefits of the MindTree Multi-Channel Commerce Solutions include:

  • A unified view and management of customer, inventory and order data across multiple channels
  • Increased customer loyalty through cross-channel loyalty programs
  • Personalized shopping experiences using techniques such as guided selling systems and decision trees
  • Consistent brand, product, price and promotional information across all channels

"In today's volatile environment, retailers need to differentiate themselves by adopting strategies that enable them to become more customer-centric, while at the same time increasing operational efficiencies and reducing costs," said MindTree Vice President and Head, Retail Industry Group, Babuji Abraham. "With this understanding, MindTree has developed Multi-Channel Commerce Solutions that help retailers manage their various channels as an integrated whole, to provide consumers with a pleasant shopping experience regardless of their preferred purchasing method. As an end result, retailers have the opportunity to drive profitable growth and take their business to the next level."

MindTree follows a consulting-led methodology to understand its customers' unique needs and deliver solutions. MindTree assesses a retailer's IT systems and processes, identifies unique problem areas, and delivers a high-level solution roadmap through customized workshops. For more details on the MindTree workshops, please visit:

MindTree's dedicated Retail Industry Group delivers technology solutions across the retail value chain spanning marketing, merchandising, supplier collaboration, warehouse management and store management. MindTree has developed solutions and frameworks on retail analytics, multi channel integration, mobile commerce, master data management and RFID. Having partnered with retail leaders across the globe, MindTree provides dedicated Centers of Excellence for Oracle Retail, IBM WebSphere, Microsoft Dynamics, Mainframe and System I, SAP-IS-Retail, and Testing. MindTree offers services ranging from consulting, application development and maintenance, independent testing, infrastructure management and tech support, to package implementation and support.

Safe Harbor

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause our actual results to differ materially from those in such forward-looking statements. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

About Mindtree

MindTree Ltd. is a global IT Solutions company specializing in IT Services, Independent Testing, Infrastructure Management and Technical Support (IMTS), Knowledge Services and Product Engineering, which comprises of R&D Services and Software Product Engineering. MindTree partners with its clients to create a transparent, value-based relationship. Our people build innovative solutions in a wide range of technology domains that enable our customers to succeed in their business goals.

MindTree was ranked 45th among the leaders in The 2009 Global Outsourcing 100 by the International Association of Outsourcing Professionals. Widely known for its focus on human capital development, MindTree has been consistently rated among the most admired employers by several industry surveys, including Great Places To Work Institute, Hewitt Associates and Mercer. MindTree was ranked No. 1 among the Most Admired Knowledge Enterprise (MAKE) India Award winners for the second consecutive year in 2008. MindTree is the winner of the National Award for Excellence in Corporate Governance in India in 2007-08. The Company is publicly listed in India. Please visit us at

For more information, contact:

Ashwini Rajeswara
MindTree Limited

Jay Russo
LVA Communications