Will together present a success story at Technology Services World 2009
October 16, 2009 - Bangalore, INDIA: MindTree Ltd., a global IT Solutions Company, today announced that it would be participating in the Technology Services World 2009 (TSW) jointly with Mirapoint, a global leader in secure enterprise messaging infrastructure. The TSW is the world's largest technical support event organized by the Service and Support Professionals Association (SSPA), and will be held in Las Vegas, USA, between October 19 and 21, 2009. MindTree and Mirapoint will together present a case study on 'leveraging partnered technical support for small and medium sized businesses (SMBs)' at the event.
"The partnership with MindTree provided our backline support team with proactive support, enabling us to focus on our core business. This partnership helped us focus better on our customers," said Mirapoint Vice President - Customer Care, Vanessa Hanks. "It was indeed a difficult decision to engage a partner for our support needs. But MindTree worked seamlessly, as a true extension of our technical support team, which is a credit to MindTree's culture and the teams involved. MindTree's process maturity helps us get a very detailed visibility into the ground-level operations," she added.
MindTree specializes in providing technical support for small and medium businesses with enterprise-class complex technology products and applications. MindTree's approach goes beyond reactive support to customer profiling and predictive analytics providing inputs for improving product supportability. Our rigorous engagement methodology with an onshore and offshore delivery model takes the risk out of service transition. We deliver predictable customer satisfaction to enterprises through metrics-driven and knowledge-centered support operations for a global client base.
Visit MindTree-Mirapoint at booth 41 at the TSW event and interact with our tech support experts.
Founded in 1997, Mirapoint Software, Inc. is the market leader in appliance-based solutions for secure message networks in enterprise, service provider, and education organizations, with more than 120 million mailboxes served and secured worldwide. Customers use Mirapoint appliances to build the messaging infrastructure that intelligently serves, secures and manages e-mail. Mirapoint is headquartered in Sunnyvale, California, with offices throughout North America, Europe and Asia. For more information on Mirapoint, visit its Web site at www.mirapoint.com.
Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause our actual results to differ materially from those in such forward-looking statements. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.
MindTree Ltd. is a global IT Solutions Company specializing in IT Services, Independent Testing, Infrastructure Management and Technical Support (IMTS), Knowledge Services and Product Engineering, which comprises of R&D Services, Software Product Engineering and Next in Mobility (N!Mo). MindTree partners with its clients to create a transparent, value-based relationship. Our people build innovative solutions in a wide range of technology domains that enable our customers to succeed in their business goals.
MindTree was ranked 45th among the leaders in The 2009 Global Outsourcing 100 by the Inter-national Association of Outsourcing Professionals. Widely known for its focus on human capital development, MindTree has been consistently rated among the most admired employers by several industry surveys, including Great Places To Work Institute, Hewitt Associates and Mercer. MindTree was ranked No. 1 among the Most Admired Knowledge Enterprise (MAKE) India Award winners for the second consecutive year in 2008. MindTree is the winner of the National Award for Excellence in Corporate Governance in India in 2007-08. The Company is publicly listed in India. Please visit us at www.mindtree.com.