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Drive business agility in banking with multi-channel service orchestration

21 November, 2013 Thursday

As banks and financial institutions expand their customer engagement ecosystem, they find strategic opportunities to improve customer service, increase process transparency, reduce costs and comply with regulatory needs such as BASEL III norms and FATCA (Foreign Account Tax Compliance Act).

In this webinar, Cecile Poyet, Smarter Process and Mobile Industry Expert from IBM, and Shobhit Mathur, Head of Banking CoE at Mindtree, will discuss key imperatives and solutions on how mobile & Business Process Management (BPM) come together to provide an agile framework for business decision making and customer satisfaction.

Cecile PoyetShobhit Mathur
Cecile Poyet

Smarter Process and Mobile Industry Expert

Shobhit Mathur

Head of Banking & Financial Services CoE


Key Takeaways:

  • What to consider as you begin creating your roadmap towards multi-channel aware service orchestration.
  • How to create a seamless customer experience across multiple touch points and channels such as contact center, branches, web, email and paper communications.
  • How to leverage and embed analytics to drive cross sell across channels.
  • How to leverage BPM to improve the efficiency of core business processes.

We will also discuss a specific solution based case study to illustrate how mobile and BPM can optimize and automate key business processes to improve efficiency, transparency and agility in decision making.