Customer and Producer Servicing for Life Insurance
Given disruptive competition from technology companies that have entered Insurance business, there is constant pressure to compete with redefined cost models. Going Digital in Insurance is a balancing act between technology intervention and humanization of engagement. Mindtree’s conversational solution for policy servicing is an attempt to re-imagine customer service by combining BOT and Human operations. This video demonstrates Mindtree’s solution that can handle frequently enquired queries with a humanized engagement.