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Customer and Producer Servicing for Life Insurance

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Given disruptive competition from technology companies that have entered Insurance business, there is constant pressure to compete with redefined cost models. Going Digital in Insurance is a balancing act between technology intervention and humanization of engagement. Mindtree’s conversational solution for policy servicing is an attempt to re-imagine customer service by combining BOT and Human operations. This video demonstrates Mindtree’s solution that can handle frequently enquired queries with a humanized engagement.

Customer and Producer Servicing for Life Insurance

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