Customer and Producer Servicing for Personal Lines Insurance
Given disruptive competition from technology companies that have entered Insurance business, there is constant pressure to compete with redefined cost models. Going Digital in Insurance is a balancing act between technology intervention and humanization of engagement. Mindtree’s conversational solution for claim notification is an attempt to re-imagine customer service by combining BOT and Human operations. This video demonstrates Mindtree’s solution for First Notice of Loss (FNOL) that can help customer to notify an auto claim through a social media messenger.