Global Service Desk Operations & Datacenter Operations 24*7 for US-based Nonprofit Private Foundation
US-based nonproﬁt private foundation headquartered in New York. The foundation makes grants through its headquarters and 10 international ﬁeld oﬃces. They providing grants or loans that build knowledge and strengthen organizations and networks.
Identify a suitable IT service provider who understands and helps in meeting end-user customer satisfaction, measure and report metrics around infrastructure & application availability for business, CSAT, and continual service improvements so as to establish a long-term relationship.
Engagement Model & Team Size
Mindtree’s Managed Services approach enabled us to deliver measurable quality of services through our proprietary Service Delivery Platform, thereby reducing dependencies and increasing customer satisfaction. It’s a hybrid support model. While the oﬀshore team supports 24*7, the onsite team, based out of the customer location, provides services during business hours.
Mindtree has become a trusted technology partner, assumes accountability and provides ﬂexibility to meet the business needs and exceed end-user satisfaction by striving towards consistency and continual service improvements.