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Improving time to market for customer facing applications in the area of Fleet Services and CRM

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The client is a leading manufacturer of tires and automotive vehicle parts

Challenges

  • The client is embarking on a future journey to evolve as an integrated solutions provider for the fleet landscape
  • Different applications/systems of their fleet services lead to extra efforts for maintenance of information and service execution
  • Need for a partner to collaborate on the development across their systems and support the maintenance of the applications by bringing in innovation, cost-efficiency and the ability to scale-up towards changing demands

The Solution

  • Mindtree partnered with the client across POD based development teams to bring in feature-based delivery in Agile set up
  • Consulting collaboration channels were established to nurture business features for development
  • Operational processes were set-up to adhere to SLAs
  • Enhancement of the Reporting process to improve user experience
  • Effective maintenance of the CRM systems, web and mobile applications for an integrated seamless application lifecycle

Benefits

  • Faster time to Market: Agile processes enabled faster delivery
  • Enhanced reporting process provided better user experience and improved insights
  • Better Application Support: Increased the application availability and SLA adherence to 100%
Improving time to market for customer facing applications in the area of Fleet services and CRM

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