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Multi-channel enablement BPM way - beyond enterprise boundaries

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With enterprises being challenged by segmented customers distributed between various systems of engagement, enterprise architects and technology practitioners must develop solutions that improve customer experience and also manage the business complexity where processes span organizational boundaries along with a multitude of overlapping touch-points. Successful organizations have refined their enterprise architecture, made processes dynamic and provided unified experience that enables customers to participate and engage anywhere, anytime.

Key lessons in multichannel integration

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