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Next Generation User Experience with SF Community Cloud

On
Off

Cloud

Mindtree helped a German gypsum manufacturer create next-generation user experience for their customers with the Salesforce Community Cloud. Customers can now order materials online and track order status.

Challenges

  • Absence of online portal for Customers to place their orders.

  • There was no IoT set up to send information about level of material in the container to the system

  • No Integration with SAP backend to track end-to-end order status

  • No automated mechanism for Order Intake - employees were creating backlog view of customer orders & assigning orders manually

Solution

  • SF Community Cloud was set up to enable customers to login and place the order of materials online directly

  • The modern user experience provided customers with all the information they need anywhere and anytime

  • SF Cloud with SAP was integrated for master data and orders via Mulesoft

  • IOT cloud was set up to capture information from sensors. This helped customers and the team to visualise current quantity of material in the container

Benefits

  • Efficient Order planning and container assignment

  • Single view of the Customer across sales cycle

  • Improved customer experience by setting up IoT cloud

  • Real-time reporting for quick insight-to-action

  • Auto-assignment of orders to the team based on criteria

  • Order time cycle reduced by 25-30%

Download the case study

Next Generation User Experience with SF Community Cloud

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