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Voice channel enablement for a leading pest care company

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Voice channel enablement for pest care company

Challenges

  • To avail service, consumers had to call the call centre or log into the website. During off hours, call center access was not available
  • Voice-based customers were not being served 24X7 and was sometimes leading to loss of opportunity

Mindtree solution

  • Enabled Alexa skill for customer service and air quality checks
  • Integrated backend systems for login, booking services and third party API

Benefits

  • New voice channel for customers that is accessible anywhere, anytime
  • Better customer experience
  • Significant savings on call center efforts
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