Felix Joy

Associate consultant, Mindtree

Felix is a Business consultant within The Digital Pumpkin Group of Mindtree. As a Business consultant, Felix assists enterprise clients to define problem statements in business terms, building personas and developing journey map on these personas to represent how customers are interacting with a brand.

Blogs by Felix Joy

Adaptability and Opportunities in Augmented Reality

Let us begin with an understanding of what Augmented Reality (AR) is. The popularity of AR is rising consistently due to its ability to bring virtual world into our real world.


Facial Recognition and Analysis to Change the Enterprise Sector

Facial recognition is making a lot of progress in the digital world.


What Is Chatbot, Why It Is Important For Customer Service Businesses?

Chatbots: An Employee Experience Channel Chatbots are taking the business world by storm; it’s fair to say that we’ll be seeing more of them in the coming years.


The Role of Design Thinking in Driving Digital Transformation

Digital transformation is the buzz word in town. If we take a look back, there has been a fast growth of disruptive technologies like AR, VR, chatbots etc., in the past 2-4 years.


Getting Started with Designing Chatbot Conversations

Chatbot is the buzz word in town and is being used by various businesses in different areas like call centers, automated request approvals, inventory management, etc.


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