Srinivasa Rao

Head, Technical Support

Srinivas has 20 years experience in the IT industry and currently heads the Technical Support practice at Mindtree. He started his career as a design and manufacturing consultant for CAD/CAM. With core expertise in Unix system administration, he supported fault-tolerant HP NonStop-UX systems and Mirapoint's enterprise secure messaging appliance servers. He led teams that developed test suites for fault-tolerant features of NonStop-UX. In his current role he is responsible for technical support service delivery excellence, building world class support teams, technology learning initiatives, customer relationship management. Srinivas has a Master's degree in machine dynamics and robotics from Indian Institute of Technology, Kharagpur.

Blogs by Srinivasa Rao

Engagement Maturity Model: How Do I Manage Relationship With My Partner?

In the last blog, I have talked about the two relationships that constitute the eco system of tech support service and the two models that govern these relationships: Operational and enga...


Can you really provide Technical Support through Social Media?

When Jeff Jarvis posted a public complaint about Dell’s service in his blog BuzzMachine, Dell probably had no idea what it was going to turn into.


Leveraging Technical Support for Small and Medium Businesses (SMB)

Technical Support needs of Small and Medium Businesses (SMBs) are distinctively different from that of their larger counterparts.


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