Srinivasa Rao

Head, Technical Support

Srinivas has 20 years experience in the IT industry and currently heads the Technical Support practice at Mindtree. He started his career as a design and manufacturing consultant for CAD/CAM. With core expertise in Unix system administration, he supported fault-tolerant HP NonStop-UX systems and Mirapoint's enterprise secure messaging appliance servers. He led teams that developed test suites for fault-tolerant features of NonStop-UX. In his current role he is responsible for technical support service delivery excellence, building world class support teams, technology learning initiatives, customer relationship management. Srinivas has a Master's degree in machine dynamics and robotics from Indian Institute of Technology, Kharagpur.

Blogs by Srinivasa Rao

Engagement Maturity Model: How Do I Manage Relationship With My Partner?

In the last blog, I have talked about the two relationships that constitute the eco system of tech support service and the two models that govern these relationships: Operational and enga...

10/20/09

Can you really provide Technical Support through Social Media?

When Jeff Jarvis posted a public complaint about Dell’s service in his blog BuzzMachine, Dell probably had no idea what it was going to turn into.

08/30/10

Leveraging Technical Support for Small and Medium Businesses (SMB)

Technical Support needs of Small and Medium Businesses (SMBs) are distinctively different from that of their larger counterparts.

09/07/09

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