Omni-Channel Banking

Reinvent banking with Omni-Channel Experiences on Backbase

Reinvent banking with Omni-Channel Experiences

Mindtree’s Omni-Channel Assessment Framework helps you to prioritize key digital initiatives and investments in Omni-Channel Banking.

Mindtree’s Omni-Channel Assessment Framework provides an objective, third-party analysis and review of the Omni-Channel capabilities at your bank.

Benchmark your bank against the Omni-Channel capabilities of other financial institutions, as well as leading organizations in other industries.

With the results of your Omni-Channel Maturity Assessment, you can proceed with confidence in your strategic choices, benefitting from a clear view of where you stand relative to competitors.

Mindtree - Omni-Channel Banking - Pie Chart

The Omni-Channel customer experience spans:

  • Mobile, email, and online portals for self-service
  • Branch for in-person service
  • ATMs for automated service
  • Social Media, Group Video Chat, and Call Center for agent interactions
  • Cloud-based document repositories, automated decisioning, E-Signed documents and third-party services in the back office

The Omni-Channel Assessment Framework includes:

  1. Omni-Channel Maturity Assessment
  2. Omni-Channel Recommendations
  3. Omni-Channel Roadmap
Mindtree - Omni-Channel Banking - Consistent & Contextual Analysis
Mindtree - Omni-Channel Banking - Always on Access

Mindtree - Omni-Channel Banking - Digital Effectiveness
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