Travel & Hospitality
Crafting Memories for the Connected Traveler
Today’s connected travelers are empowered and they view the travel experience holistically. They demand high quality digital and mobile experiences, competitive pricing across the value chain and expect to be recognized and responded to in real time according to their preferences or concerns.
Mindtree delivers digital transformation and technology solutions and services for the ‘Travel, Hospitality and Leisure’ industry which includes our Air Transport, Hotel & Lodging, Resorts & Vacations, Car & Truck Rental, Travel Management & Services, Cruise Lines and Health & Wellness clients all over the world. We possess a strong understanding of Travel & Hospitality since our inception, about two decades back. Unlike most of our competition, we have instituted a dedicated leadership group for this industry, since the beginning, resulting in several large multi-year client partnerships.
We understand that good experiences are central to a memorable holiday or business trip and hence focus on customer journey mapping and experience. There is a growing need to think beyond selling seats and rooms in the industry. eHailing for car rentals, unbundling of inventory and ancillary sales have become the mainstay of offerings in the travel industry, owing to the growing customer demands.
Top priority for industry remains getting closer to the customer by delivering exceptional and differentiated services that can convert an indifferent passenger or guest into a loyal customer.
From ideation to execution, Global 2000 companies trust Mindtree and partner us through some of their most business critical programs that are:
- Engaging travelers: by implementing digital platforms
- Personalizing experiences: by integrating data for better targeting and contextually aware experiences across channels
- Delighting customers: by providing seamless integration across channels for the connected traveler
- Transforming core systems: by modernizing reservation and property management systems to help clients stay competitive
Mindtree named a leader in the “Zinnov Zones for Digital Services in Travel & Hospitality” report for 2018
Mindtree has been positioned in the leadership zone of “Overall Travel & Hospitality Digital Services,” and across six sub-categories, including: Travel, Hospitality, Planning and Booking, Digital Consulting, Digital Design & Experience and Data Management & Insights by Zinnov. Mindtree works with clients across air transport, hotel and lodging, resorts and vacations, car and truck rental, travel management, recreation and leisure, and health and wellness, harnessing next-gen technologies to deliver exceptional and differentiated services that elevate customer experience and build loyalty.
Mindtree-Lufthansa case study featured in ISG’s top 25 Digital Transformations 2019
ISG has published Digital Excellence: 25 Winning Partnerships, an e-book that profiles 25 of the best examples of digital transformation success. Included in the e-book is the case study outlining the intricate pipeline of big data and machine learning technologies created by Mindtree for Lufthansa to dynamically price and re-price the carrier's international and domestic flights.
Mindtree Loyalty Plus Accelerator : Loyalty platform for Travel industry powered by Blockchain
Delivering a holistic cruise experience for the connected cruiser
GDPR Implications for the Travel Industry
Expectations vs. Reality: How to Better Serve the Connected Traveler - A Mindtree Survey
Emerging technologies have created unprecedented opportunities for travel industry providers to offer seamless, context-relevant and personalized experiences. However, a new survey commissioned by Mindtree analyzed responses from over 2,000 U.S consumers and found that despite the advancements in digital experiences, many travel brands lack a holistic view of the customer and struggle to accurately personalize their offerings.
The survey found that the most common reasons why travelers don’t use offers that they receive are that they don’t arrive at the right time, expire before they can be used, don’t offer enough savings or don’t apply to their areas of interest.
The 'Art of Possible' Delivered for our Clients
Watch our Air transport client, SITA talk about the business value Mindtree delivered for their Finance Transformation Program
Watch Avis Budget Group explain how Mindtree innovated to increase their 'Net Promoter Score' through a mobility solution
Learn how Mindtree helped a Hospitality giant drive revenue through intelligent guest insights
Lufthansa and Mindtree facilitate context-relevant travel planning with direct booking API functionality
Mindtree helped Lufthansa, one of Europe's leading airlines to launch Open API direct booking functionality. Mindtree supported the Lufthansa Group and Lufthansa Innovation Hub with the technical implementation and conception within the Open API initiative. Through the booking API, authorized developers within the broader ecosystem can now integrate the sale of airline tickets into their own websites and applications using the Lufthansa Open API interface, accelerating context-based travel offers.
Keep pace with quick IT response for changing environments
To keep pace with changing needs of consumers, airlines and hotels depend on technology to respond to competitive pressures. These include new market requirements, industry consolidation and other unexpected developments. Agile methodology provides quick responses to these changing conditions.
Mindtree agile development services are ideally suited to the software development needs of travel and hospitality organizations. By dividing projects into self-contained units, agile software components are rapidly coded, tested and go live quickly to accelerate their value to your organization.
Application Development & Maintenance
Legacy Modernization: Extend the life of legacy applications
To take advantage of new opportunities while containing cost, many airlines and hotels want to extend their significant investments in legacy applications.
MIndtree uses proven delivery frameworks, solutions and tools to provide enhanced flexibility and reduced costs for migrating and redeveloping legacy applications and architectures. From innovative migration strategies for a mission-critical flight operations system to upgrading legacy systems for a global hospitality leaders, we can help extend the benefits of your aging applications.
Open Source Technologies: Lower costs, increase speed-to-market with open source technologies
To deliver the capabilities required to thrive in the fast-moving world of travel and hospitality, new application development must be rapid, stable and cost-effective.
Mindtree open source technologies can play a key role in helping your organization lower costs and increase speed to market. We provide strategy and implementation services to optimize and accelerate open source adoption based on industry knowledge and deep technology expertise. We deliver strategic applications on Java and other open technologies for airlines, hotels, car rental agencies and distribution intermediaries.
Web Technologies: Harness the power of web technologies to enhance customer experience
From web and ecommerce engine redesign to developing new rich content and site features—Mindtree can help you harness web technologies to enhance the customer experience.
Mindtree delivers web technology solutions for collaboration and content management, as well as customer- and business-facing applications to enhance the digital customer experience.
Oracle Services: Reduce ERP support and maintenance costs
Mindtree offers complete application management services (AMS) to help travel and hospitality organizations reduce the overall support and maintenance of enterprise resource planning applications. Our AMS include Level 2 and Level 3 support, as well as infrastructure management and development.
We bring deep understanding of the travel and hospitality industry to support unique business processes. And we ensure rapid resolution and minimal disruption to your system. We resolve critical system issues through proactive monitoring and provide ongoing consulting to reduce your support and maintenance costs.
Big Data Analytics
Achieve greater value from data analytics
Travel and hospitality companies collect and store massive amounts of data. They are also leaders in applying advanced analytics to that data that enhances revenue, reduces cost and improves operating efficiency.
Mindtree helps leaders in travel and hospitality achieve even greater value from their data analytics efforts. We begin with a master data management phase and progress through increasing levels of complexity that include business intelligence, data warehousing and decision support. We also help airlines and hotel companies use data analytics to enhance the customer experience.
Digital Commerce: Personalized experiences attract new customers
Personalized experiences help business win and retain customers. But to satisfy buyers, tightly integrated channels must deliver a consistent brand experience with targeted messages for each step of their journey.
Digital tools allow you to respond quickly to sudden market shifts and simultaneously deliver new products and services across channels. Mindtree’s omni-channel retail and marketing experts have the experience and creativity to manage your digital commerce transformation. They know the trends and innovations you need to succeed.
Digital Marketing: Drive customer growth with omni-channel digital marketing services
Winning customers in today’s marketplace requires more than a digital brand presence. You need personalized offerings, seamless navigation and real-time engagement across all channels. You must prioritize digital marketing activities and extract maximum value from the data you collect.
Some of the world’s biggest companies use Mindtree to transform their business with effective channel growth strategies. Our digital marketing services help you strategize, implement, run and maintain successful multi-channel, multi-lingual marketing solutions.
Mobility: Reach customers—anywhere, anytime, on any device using secure Mobility solutions
Facing mobility obstacles such as a lack of expertise, data security concerns or supporting multi-platform Lack of expertise. Data security concerns. Supporting multi-platform bring your own device initiatives. Many organizations face these mobility obstacles. But mobility also brings greater customer engagement, better workplace productivity and deeper partner alliances.
Mindtree integrates business processes to deliver engaging, easy-to-access mobile solutions. Our design solutions are device and technology independent, so users stay connected on any device. And, our mobility services pros tailor and maintain a mobile enterprise solution to drive your organization’s growth.
UX Design: Solve device complexity with simple design solutions for enhanced digital customer experience
Today’s connected travelers want a consistent user experience across every device they own. To develop a unified, friendly design, you need experts who understand your audience and can design an easy-to-use interface with cross-platform consistency.
Mindtree’s design services achieve that fine balance between form, function, usability and aesthetics. And, because our engineers come from leading design schools around the globe, they understand the importance of regional preferences.
Portals & Collaboration: Harnessing the potential of content with digital portal solutions
Technological advancements and Internet trends are transforming enterprise web portals. Thanks to influences such as millennials and mobility, portals are becoming more collaborative, socially interactive and experience driven. They empower users to harness the potential of content and information.
Mindtree portals and collaboration services bring thought leadership and engineering expertise to next-generation digital and social collaboration design. We offer a range of services, from strategy, design, implementation to ongoing support and maintenance.
Innovation: The Digital Pumpkin: Mindtree’s digital innovation hub
The Digital Pumpkin is Mindtree’s unique digital innovation hub - an interactive space where multi-disciplinary teams come together to ideate, design and craft meaningful business solutions.
Digital innovation in a collaborative environment that helps clients accelerate digital innovation, conduct primary research and create functional prototypes and pilotable solutions is its primary aim. We synthesize consumer behavior insights, business insights and technology adoption trends into digital business solution concepts that resonate with our clients’ business goals.
Ensure critical application performance with expert independent testing
The travel and hospitality industry rely on IT applications to manage all facets of planning and operations. Because these applications are often divided among several different service providers, it’s essential to thoroughly test all applications for accuracy, performance and availability.
Mindtree is uniquely positioned to provide independent testing to the travel and hospitality industry. We have deep expertise in testing applications across critical functions such as passenger services, flight operations, e-commerce, maintenance, airport operations and revenue management. Our testing solutions include test cases to rapidly accelerate application testing.
Infrastructure Management Services
Maximize the value of your IT investments
As your IT environments grow in complexity, managing the infrastructure becomes an important factor for maintining high performance and 24/7 availability.
Mindtree is uniquely positioned to provide infrastructure management services to the travel and hospitality industry. We have deep understanding of the industry combined with the technical skills to manage mission critical systems and maximize the value of your IT investments.
IT Strategy and Consulting
Architecture Planning & Design
You are under constant pressure to reduce expenses, improve efficiency and add new capabilities. Legacy modernization, cloud adoption and mobility are just a few of the challenges you face.
Mindtree Central Architecture Group and its seasoned architects bring clarity to IT projects and create strategies with value propositions that effectively address executive concerns. Working with you, we define clear, comprehensive goals and engineer meaningful solutions.
Test Engineering Transformation drives $7M cost savings for a leading US Airline
The Client Our customer is a leading US-based airline operating flights to over 100 global destinations. The Opportunity Continuing years of travel industry leadership required continuous modernization plus support of large and complex portfolio of business-critical applications at the airline. The portfolio represented a diverse spectrum ofRead More