Managing IT infrastructure efficiently is critical for enterprises to go beyond ‘business as usual’. Today, enterprises are demanding a robust IT infrastructure setup that delivers high performance, keeps real time eliminates avoidable expenditure.
Here’s how Mindtree collaborated with a leader in equity space and delivered operational efficiency, through efficient IT infrastructure monitoring and management.
The customer is one of the world's largest equity ﬁrms and manages around USD 148 billion of assets. They wanted to enhance the performance of their IT infrastructure, minimize outages and have a meaningful reporting system. There was a growing business dependency on infrastructure and applications. Rising operational costs and a lack of alignment with business objectives were added concerns.
The key challenges the customer faced included:
Mindtree helped the customer transition from the incumbent vendor, besides assessing the current state of infrastructure and delivery processes. We then set up an ITIL based service delivery for 24/7 systems monitoring and management of the end to end infrastructure availability.
Mindtree delivered the following:
- Managing customer’s partners
- Data masking implementation
- Development and testing of their cloud solution
- Contribution to VM deployments on production environment (Cisco UCS)
“Mindtree is the only company I have seen who does the right thing and not what is convenient. Even in terms of SLA, Mindtree’s focus is on customer satisfaction and not just meeting SLA.MindTree always looks for room for improvement” – CIO