With a highly competitive market and deep reliance on IT to deliver new and existing services, the telecom sector requires robust applications that provide optimum functionality at the lowest possible cost.
Here is how Mindtree consolidated more than 430 applications across 11 countries for a leading provider of mobility solutions to reduce costs while improving responsiveness, ahead of the customer's deadline.
The customer faced productivity and technical issues due to multiple IT teams across countries, often using outdated technologies and confronting a growing list of redundant applications. At the same time, business-critical applications were directly modiﬁed in production environment without repository control, leading to signiﬁcant business risks. Speciﬁcally, the telecom major was experiencing:
The customer chose Mindtree for our ability to rapidly transition their application support from an in-house to hybrid model while driving centralization.
Mindtree ﬁrst undertook an analysis to understand the critical pieces of each application and it's interface. We then set up a ‘Service Center’ team and devised a structured plan for the transition of 430+ applications across 11 countries. Our overarching goals were to ensure business continuity, with equal or higher quality of service after the transition.
To do this, we focused on knowledge transfer from the customer's subject matter experts, documenting this knowledge and understanding each application and its points of failure. We then created development environments from scratch and identiﬁed issues, dependencies and other key points.
As we undertook the transition to a centralized hub, we successfully met a number of challenges such as a high degree of complexity in the applications coupled with low level of knowledge on the part of employees; local laws that governed the sharing the data; and shifting project scope. This was accomplished by following best practices and project management excellence that identiﬁed challenges and alternate courses of action in advance.