It is clear that organizations are setting new expectations for their IT departments. Historically, the mission of IT was to reduce business and technology costs by optimizing existing IT assets and processes. While there is still demand for asset optimization and process efficiencies, organizations expect innovative breakthroughs from their IT departments in such areas as virtualization of work and leveraging the consumerization of technology. In many cases, the CIO is expected to lead these breakthroughs, both from a championing and execution point of view. So information and information technology have been (and will continue to be) drivers for a fundamental shift in business operating models. But will IT as a function be a relevant part of this? And, if so, at what impact to the oft-maligned IT worker? Is there a 21st-century IT professional?