Customer experience is a key brand differentiator - Conversational channels are forever changing the way consumers and brands communicate. Mastering this medium will be the next digital battleground for brands.
With customer experience overtaking price and product as the “key brand differentiator”, conversations have become the most preferred channel of customer engagement. Enhancing customer experience by harnessing conversational AI has become paramount.
Combination of cognitive services, natural language processing (NLP), machine learning (ML), speech recognition, natural language understanding (NLU), and other technologies help build meaningful and contextual conversations, which in turn enhance user experience and enable faster turnarounds.
Mindtree offers conversational AI services for the following
Brand & Marketing | Commerce | Customer Service
Mindtree’s customer engagement conversational AI solutions address queries across all touch points for consumers to engage and have a seamless experience - pre-purchase, in-purchase and post-purchase.
IT Service Desk | HR Desk | Travel Desk
Mindtree’s enterprise enablement conversational AI solutions usher process efficiencies and faster turnarounds across operational activities, resulting in significant cost reduction and increase in bandwidth availability
Mindtree's Conversational AI Capabilities
Transactions implemented per annum by conversational bots
Mindtree’s Platform Capabilities
Mindtree has experience in working with industry leading platforms like MS Bot framework, Dialogflow, Alexa and other platforms like Amelia, LivePerson. Many of our conversational AI implementations have integration with various enterprise systems like Microsoft Dynamics, SAP, Workday, Service Now, Salesforce, Oracle, and Pega.
- MindFlow – MindFlow is a comprehensive platform built on MS Bot framework that helps organizations to build, customize and orchestrate conversational applications at scale and provides Intuitive interface to optimize customer experience across channels and devices
- VAK Framework - It helps convert to NLP model across various platforms including Google Dialog Flow, Microsoft Luis and Amazon Alexa
Conversational AI use cases
Conversational AI – Employee Self Service Chabot
Mindtree’s employee self-service chat bot facilitates transaction- from applying leave to submitting travel claim, accessing pay slips to knowing resource utilization.
Digital Assistant for Financial Advisors
It helps financial advisors utilize their day better by enabling information on finger tips about their daily plans, financial products, client details and budget etc. while on the move.
Cognitive Contact Center
Delight your customers with first call resolution experience with artificial intelligence, intelligent automation, smart integration conversation AI solutions that are scalable and efficient. Here is an instance of virtual agent managing disputes on Conversation IVR.
Contact Center Modernization
Digitalize your contact center to deliver seamless, omni channel and contextual experience to your customers across all touchpoints. Embrace integration to reinforce Customer Service Representative (CSR) with smart dashboards, thereby ensuring that they have all the right information to address customer concerns effectively.
Enable seamless information exchange, discover and provide product recommendations through intelligent chatbots. With smart integration, share contextual information with customer service representatives (CSR) to take the conversation forward. Here is an instance how an intelligent chatbot assists customer and CSR for a banking transaction.
Transform to a conversational IVR virtual assistant to manage customer queries more effectively, thereby reducing agents' workload. Here is an instance of modernizing contact center with conversational IVR addressing the most common issue of losing a debit card.
At Mindtree, we make conversational AI address the various personas in different channels through advanced technology under hood. By leveraging our integration capabilities, we provide seamless brand-consumer interaction over asynchronous channels like WhatsApp and Apple business chat by enabling conversational AI to work along with live agents.
A single view of Conversational AI