Enterprise enablement through Conversational AI
Empowering enterprise-wide digital conversations; Bringing intelligence to every conversation
AI-driven self-service support modernization enables enterprises to drive business value and increase productivity by automating meaningful responses to employees, reducing time spent on managing incidents and ensuring faster turnaround.
Mindtree offers enterprise enablement bots that serve across service lines within the enterprise. Bot of Bots create, manage and operate all bots and interact seamlessly across functions to bring in intelligence into every conversation.
Enterprise BOTs with a simplified user interface and its availability in all possible enterprise messaging channels work as one stop information for user queries. Integrating with various enterprise systems in the ecosystem enables higher automation and scalability. Voice assisted bots increase across organization wide adoption while enhancing the experience.
Mindtree provides the following Conversational AI services for enterprise enablement
|IT help desk: To handle all IT requests of employees and integrate with IT support systems|
|HR help desk: To handle all requests related to HR, Policies and transactions like applying leave etc.|
|Service desk: To handle all requests of employee facilities and integrate with internal systems|
|Travel desk: To handle all requests related to Travel like Forex, Visa etc. and manage transaction like booking etc|
|Training desk: To provide information on all trainings and manage transaction like adding certificates etc.|
|Finance desk: To handle all requests related to finance like pay slip, PF, Tax etc.|
Use case: Employee engagement powered by conversational AI
Employees will be able to fetch information from across functions within the enterprise; and bot of bots will identify the request and assign it to the respective bot and facilitate transactions. For instance, if an employee wants to know the process to raise a travel request or address visa related queries, he will experience omni-channel experience, interacting through enterprise messenger apps and enterprise voice assistants.