IT Automation Solutions
Intelligent automation has become a game-changer. It has already established itself firmly as the most effective paths to organizational agility and efficiency. Smart organizations are now conscious of the urgency in deploying intelligent automation. They know it can improve the use of their IT assets, help meet organizational strategies, deliver cost reduction goals, enable the adoption of new technologies and transform customer experience.
The most notable aspect is our philosophy of automation. Our humane approach has led to the cross-skilling, upskilling and reskilling of our workforce, thereby never having to replace them.
At Mindtree intelligent automation is a way of life. We use it aggressively to deliver our services to customers and also to improve our own productivity. It is built into our DNA. It dictates everything, from development to transition and from testing to run processes. We are using it with radical outcomes in support functions such as CIS and finance.
Without exception, we are keen to automate everything that can be automated! And our extensive experience with automation has shown that it is not a one-time activity—intelligent automation delivers exponential returns when it is approached as a continuous journey.
It is easy to see why clients turn to Mindtree when they want a trusted automation partner to give them a jump start. Our technology experts in Artificial Intelligence (AI), Natural Language Processing (NLP), Machine Learning, Robotic Process Automation (RPA), Conversational Bots, IoT and Blockchain have the experience to deliver maximum automation coverage through:
Transformative Automation where process re-engineering changes or eliminates certain processes
Explorative Automation which is aimed at reducing/eliminating manual effort that doesn’t alter processes
Clients are also confident that our investments in home-grown automation platforms/ accelerators coupled with our technology-agnostic automation expertise will enable them to focus on creating business value instead of worrying over technology. But most of all they are reassured by the fact that our dedicated consultants take a metrics-driven approach while taking complete charge of their transformation programs.
Mindtree's Automation Services
Business process automation
We help businesses automate processes involving repetitive activities. We have deep expertise in automating processes in IT operations (new use onboarding), financial services (account payable provisioning, payment processing, reconciliation and claims processing), manufacturing processes (price comparison, reporting, and data monitoring), and government processes (verification, integrating legacy systems and daily reports).
Application maintenance and support (AMS)
Our automation-first approach, backed by proprietary end-to-end workflow-driven platforms, help analyze complex application portfolios, and design automation strategies right from the transition phase. As part of AMS engagement, we support automations majorly for routine SOP-based and Runbook-based activities. Our automation landscape also cover vital activities in AMS such as monitoring (health check monitoring, security monitoring), reporting and areas within L2 support.
Infrastructure maintenance and technical support (IMTS)
We help achieve maximum automation in infrastructure management, both on premise and on cloud. Our platform-led service delivery accelerates end-to-end L1 automation in the areas of server, database, application, network, and security. In addition, we support automation of operational tasks like ticket creation, triage, resolution as per KEDB, and report generation. L2 automation covers configuration, access, self-healing capabilities in addition to environment setup, log analysis, and CI/CD.
Application development (SDLC processes)
Our automation technology landscape along with proprietary Intellectual Properties (IPs) covers a range of home-grown platforms to accelerate end-to-end IT lifecycle automation. Auto code generation through CodeMill helps develop quality code which is tailor-made to meet client’s specific standards faster than ever before. Our enterprise DevOps platform CAPE, enables pre-built integrated DevOps tools connectors, enterprise-wide metrics, aggregated reporting, analytics and visualization across multiple tools and helps businesses take real time decisions.
Quality assurance processes
We help clients with end-to-end automation testing using DTEP, a script-less, scalable and modularized platform which can be deployed on premise or in the cloud, to transform testing journeys. Numerous accelerators enable maintenance of test scenarios, test bed creation and variants of testing (digital, mobility, cloud, data, security, ERP implementation, performance). CI/CD pipeline integration helps visualize the traceability, test execution reports and various other metrics on the fly.
Machine Learning-based Ticket Triaging with 95% accuracy for a provider of IT and telecommunication services to the air transport industry
Automation of Content Management and Brand Localization for a Large CPG Firm
90% saving in manual effort through automated eyeball/peak hour system load monitoring for a leading CPG firm
Tech Beacon - The Technology Harbinger 2019
Technology is core to Mindtree. It is extremely important in building capability and capacity. We also make it a point to understand the application of these technologies in the context of our customers. In this effort, we constantly explore and experiment with emerging technologies and gauge their maturity levels for consumption by enterprises. We do this by comparing and contrasting them with similar tools already in use.
Tech Beacon is Mindtree's annual initiative to compile outcomes of our experimentation and provide technology adoption guidance for enterprises. We group technologies under three categories: Invest, Experiment and Watch. We explain these categories in detail in this report.