Application Managed Services

Aligning applications with strategic goals

Turn IT into a strategic partner for business growth

To compete in today’s dynamic world, IT leaders must deploy new technologies rapidly to help grow their businesses while controlling IT costs. At the same time, they have to manage their current application portfolios and maintain essential run-the-business operations while eliminating redundancies and inefficiencies across the enterprise. Enterprises need an efficient Application Managed Services (AMS) partner to help:

  • Meet run-the-business demands without interrupting services
  • Lower the total cost of ownership to free up funds for innovation
  • Focus resources on growing the business while supporting the enterprise
  • Maintain visibility and control over applications while lowering costs

Overview of Mindtree's AMS practice

Our AMS practice offers a wide range of services and capabilities, including:

End to end managed services

End-to-end Managed Services
Provide omnichannel support, unified services delivery, end-to-end automation, DevOps processes and business-aligned KPIs.

Application modernization

Application modernization
Identify opportunities to enhance customer experience, reduce costs and speed processes through automation, new features or add-ons.

Business aligned IT services

Business-aligned IT services
Our customer-centric model incorporates application outsourcing, rightsizing and rebadging. Services include process optimization, portfolio rationalization and partnership governance.

DevOps

DevOps
Deliver services across the full life cycle, from transition planning and management, engineering support and testing automation to rightsourcing, Agile and Lean IT.

Agile CoE

Agile Center of Excellence
Support clients worldwide and promote collaboration between onsite and remote teams by hosting Agile experts, automated test engineers, dynamic architecture engineers, CD engineers, Agile analysts and UX designers.

Lean IT

Lean IT capabilities
Focus on identifying and eliminating unproductive activities that detract value from the business, resulting in lost revenue, reduced productivity or poor customer service.

Test automation

Test automation capabilities
Conduct software test automation for applications on client servers, web technologies, web services, SOA and ERP. In addition, our core testing services include test management, execution and end-to-end testing, automation testing, performance engineering, test execution efficiency, user experience testing, and data testing

Transition planning and management

Transition planning and management
Perform audit of entire IT landscape, including applications, technologies and processes. Create a tailored plan aligned with your business objectives, along with agreed-upon KPIs and transition governance.

AMS - Technologies, frameworks and platforms

Tools

ATLAS Global Transition Workbench: Seamless transition management tool that uses integrated workflows, processes and templates

MWatch: Unified platform for recording, measuring and monitoring your portfolio health

MiLMS: Structured learning system with plans, content and dashboards that help you build and retain knowledge

Shotclasses: Mobile micro-learning platform for efficient knowledge acquisition and support

Accelerators

ATLAS Scorecard: Innovative solution for transforming an engagement from its current state to best-in-class

MIST: End-to-end service improvement framework for defining and driving continuous service improvement in the short, medium and long terms

miFactory: Solution for designing and running a factory model based on services, application clusters, technologies and processes

IDEA: Framework for defining and measuring business process KPIs

INSPIRE: Framework for defining and running a joint innovation board for identifying, defining, piloting and deploying strategic initiatives based on a joint fund set up by the customer and Mindtree

Dashboards

CXO Mindboard: Dashboard that helps you track, measure and manage business process metrics

MapMyIT: Tool that helps evaluate current TCO and expected ROI for your IT portfolio

MPAF: Our proprietary portfolio assessment framework used to assess and analyze an application portfolio across three dimensions: business criticality, applications and technology complexity, and process maturity

OneMind: Performance dashboard with a transparent view to help you track, measure and manage IT metrics

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