Automation Technology

Increase efficiency, reliability and quality with an automation-first approach
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Every enterprise has multiple technology stacks, and each of these technology stacks needs toolchains to support end-to-end automation of the IT Lifecycle. However, each of these tools produces Key Performance Indicators (KPIs) and metrics for their respective IT areas, so there is no way team members can view consolidated KPIs for the entire IT lifecycle in one dashboard.

This lack of cross-enterprise IT visibility also results in teams investing in different tools that offer the same capability, leading to increased costs.

To effectively address the challenges of toolchain integration, you need a meta-platform to compose, provision, operate and visualize integrated service delivery across the plan-to-operate lifecycle.

Integrated Services is Powered by Mindtree CAPE - Composable Automated Platform for Enterprises - that provides several toolchain integration benefits including:

  • Pre-built integrations between leading open source and COTS point tools and components
  • Single, unified dashboard that consolidates data from all components and enables capabilities to create custom dashboards, and sets thresholds and targets
  • Easy drag-and-drop visualization of enterprise tool and technology stack capabilities
  • Integrating custom automation capabilities developed in-house such as Machine Learning (ML), Chatbots and Robotic Process Automation (RPA)

Mindtree adopts a strategic approach for automation through transformative and explorative methodologies. Our automation, being platform and technology agnostic, ranges from simple scripts to niche technologies like autonomic computing, artificial intelligence (AI), robotic process automation (RPA) and chatbots. Being your anchor partner, we can help your business become more efficient, cost effective and reliable by means of meaningful automation to achieve:

  • Increased accuracy through reduced human errors
  • Reduced human effort and cost
  • Consistent quality services

Mindtree’s comprehensive automation solutions and services cover both, the Run and Build side of the business, in the following areas:

Application maintenance and support (AMS)

Our automation-first approach, backed by proprietary end-to-end workflow-driven platforms, help analyze complex application portfolios, and design automation strategies right from the transition phase.

As part of AMS engagement, we support automations majorly for routine SOP-based and Runbook-based activities. Our automation landscape also cover vital activities in AMS such as monitoring (health check monitoring, security monitoring), reporting and areas within L2 support.

Infrastructure maintenance and technical support (IMTS)

We help achieve maximum automation in infrastructure management, both on premise and on cloud. Our platform-led service delivery accelerates end-to-end L1 automation in the areas of server, database, application, network, and security. In addition, we support automation of operational tasks like ticket creation, triage, resolution as per KEDB, and report generation. L2 automation covers configuration, access, self-healing capabilities in addition to environment setup, log analysis, and CI/CD.

Application development (SDLC processes)

Our automation technology landscape along with proprietary Intellectual Properties (IPs) covers a range of home-grown platforms to accelerate end-to-end IT lifecycle automation.

Auto code generation through CodeMill, helps develop quality code which is tailor-made to meet client’s specific standards, faster than ever before.

Our enterprise DevOops platform CAPE, enables pre-built integrated DevOps tools connectors, enterprise-wide metrics, aggregated reporting, analytics and visualization across multiple tools helping businesses take appropriate real time decisions.

Quality assurance processes

We help clients automate with end-to-end testing using DTEP, a script-less, scalable and modularized platform which can be deployed on premise or in the cloud, to transform testing journeys. Numerous accelerators enable maintenance of test scenarios, test bed creation and variants of testing (digital, mobility, cloud, data, security, ERP implementation, performance). CI/CD pipeline integration helps visualize the traceability, test execution reports and various other metrics on the fly.

Business process automation

We help businesses automate processes involving repetitive activities. We have deep expertise in automating processes in IT operations (new use onboarding), financial services (account payable provisioning, payment processing, reconciliation and claims processing), manufacturing processes (price comparison, reporting, and data monitoring), and government processes (verification, integrating legacy systems and daily reports).

Mindtree’s automation methodologies broadly address:

Transformative automation: Where automation fundamentally changes, or in some cases, eliminates certain processes and results in process re-engineering.

Transformative automation

Explorative automation: In this approach, areas of automation are explored across the service delivery landscape. The objective is to reduce or remove manual efforts or intervention by means of automation, but not to fundamentally change the process.

Explorative automation

Automation is playing a significant role in our journey towards improved service delivery. Our IPs, platforms and solutions leverage automation heavily. We have enhanced focus on implementing automation by applying it in our own internal enabling functions including Finance and Global Service Help Desk. As a reflection of the changes in our industry, we are proud to report that we now have 335 bots in our digital workforce.

1.2K

Automation Engineers

Chatbot case studies showcased as part of the AI Gartner analyst submission

335

Bots in the workforce

Mindtree-built RPA bots showcased in the AA IMAGINE event

10

Automation Accelerators

ALEN: Advanced Learning Engine. One stop solution for Machine Learning needs

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