Service Integration & Management (SIAM)
Today’s businesses demand increased agility and responsiveness for accelerated success. Quick response to failures and proactive management of IT Infrastructure has become more important than ever before. To this end, Enterprises are leveraging cloud services, multiple suppliers and support providers to help their business ﬂourish.
However, silos continue to exist as a result of inconsistent services and ineffective IT. What enterprises need today, is service integration and management. The right solution would help automate processes as well as deﬁne clear baselines. Once an effective solution is in place, higher quality and cost effective IT service would follow, resulting in transformed IT and enhanced user experience.
Mindtree’s Service Integration and Management Framework
At Mindtree, our Service Integration and Management (SIAM) offering helps organizations gain the full beneﬁts of digital IT and multi-vendor solutions coupled with robust IT governance.
Our solution framework combines the beneﬁts of best-of-breed multi-sourcing services with the simplicity of single sourcing. By effective utilization of ITIL processes along with speciﬁc standardized business process, it provides:
- Seamless integration
- Supplier co-ordination and collaboration
- Robust governance
- Effective management
The SIAM framework forms the basis of streamlining multiple work streams providing IT services. It minimizes the inherent risks by masking supply chain complexities from the consumers of the services. It achieves eﬃciencies by commoditizing and buying scale thus meeting user demands for better, quicker and cheaper services. Needless to say, SIAM is the result of years of experience in consulting and building integration and IT service delivery capabilities in an automated environment.
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