Unified Methodology

On
On

Multi-vendor IT environments open the door to a variety of IT issues. Different levels of process maturity and the lack of proper process alignment between different phases of the IT lifecycle hinder the speed of delivery and time-to-market. In most cases, each phase of the IT lifecycle has a unique set of defined processes that are different from other lifecycle phases. In addition, there is often a lack of clarity in ownership and manual monitoring of processes adversely affecting the quality of deliverables.

With end-to-end integrated IT services, you can deploy a new Integrated Target Operating Model (ITOM) that aligns practices, processes, tools, business and IT Key Performance Indicators(KPIs). The new operating model offers a range of benefits:

  • Provides external focus, including closer engagement with business and product owners
  • Empowers leadership of scrum teams instead of traditional IT towers
  • Enables automated governance instead of manual change approval for every change at every stage
  • Allows ownership of end-to-end service KPIs such as cycle time, quality, etc., instead of operational KPIs
  • Drives greater collaboration, fails fast (shorter feedback loops) and smaller change sizes
  • Supports LEAN practices from day one, including value stream mapping, waste identification, inefficiencies, manual handoffs and wait times

Let's Talk About Your Needs

Thank you for your submission. We'll be in touch.

Let's Talk About Your Needs

Contact Us