Shotclasses: Use cases across industries

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Banking icon

Banking, Financial Services and Insurance (BFSI)

Compliance and regulatory training for stringent adherance

  • Impart knowledge of compliance rules and regulations to new employees in bit-sized modules for greater retention.
  • Apprise employees on updates in regulations and policies through a quick a “Did you know” sessions.
  • Periodically, drive re-certification of employees.

Product and process training enabling access to the right information at the right time

  • Impart knowledge on new products/ features/ releases/market trends in the BFSI space.
  • Provide central repository for easy access to new processes/ changes to SOPs.

Best practices sharing for superior customer service

  • Send videos/guidelines/SOPs on how to best handle customer calls.
  • Provide claims related support – procedure, FAQs, Do’s and Don’ts.
  • Provide access to in-bank customer service tips and tricks to customer support executives.

Retail icon

Retail

Campaigns/promotions management for better outcomes

  • Seamlessly share in-store promotion strategy across stores to maintain consistency.
  • Communicate new campaign initiatives from the supplier/manufacturer to geographically dispersed retail outlets.
  • Track and measure campaigns’ performance across retail outlets.

Franchisee management for brand alignment

  • Share standard operating procedures and best practice with customer service executives at franchise outlets to maintain a consistent brand experience.
  • Impart knowledge on ‘How to handle demand and supply for fast-moving products’, How to optimally place products on the shelf’ and other key aspects.

Remote installation, network setup & trouble shooting support for reduced costs

  • Train remote service staff on common troubleshooting issues, frequently faced customer issues, what is the SLA to fix for each issue, etc.
  • Send images/videos/how-to tutorials at the point and time of need.

Logistics management to deliver superior service

  • Seamlessly share real-time order information across the supply chain operations network to ensure smooth delivery.

Retailicon

Hospitality

Sales training to drive robust performance

  • Share sales conversion tips and tricks, best practices, and tips to develop negotiation skills.
  • Impart knowledge on customer retention strategies through examples/videos/tutorials.

Product and process training to bridge knowledge gaps and upskill

  • Impart knowledge on new facilities/ features in the resort/property/market trends in the hospitality space.
  • Share standard operating procedures, updates/changes to processes.

Employee communications for enhanced employee experience

  • Share updates to company policies, announcements on people movements, and leadership communication across offices to maintain a consistent employee experience.

Safety training for enhanced compliance

  • Share safety guidelines, compliance rules, and best practices to be followed while handling manufacturing/power equipment.
  • Share safety updates and refresh application knowledge periodically through videos/tutorials on safety measures/common mistakes, etc.

Manufacturing

Manufacturing

Supply chain management tips & tricks

  • Share tips and tricks, major wins, best practices to balance demand and supply, new market trends, etc. with channel sales partners.
  • Send notifications on goods movement, applicable taxes, geo-specific regulatory guidelines, etc.

On-demand maintenance courses for on the go access

  • Share micro training courses on reactive and preventive maintenance to on-field service staff that can be accessed even without a network.

Behavioral/soft skills training for enhanced competitiveness

  • Provide readily accessible ‘employee code of conduct’ and customer service related content anytime, anywhere, and on any device.

Airlines

Airlines

Travel safety training for better risk management

  • Train new flight attendants to ensure passenger safety.
  • Conduct periodic safety micro training sessions to reinforce learning.
  • Provide readily accessible simulations on how to handle a red alert situation, how to evacuate passengers and other such critical situations.

Baggage handling skill and competency development

  • Train airport ground staff to handle common issues such as lost/misplaced/extra baggage
  • Impart micro training sessions on FAQ’s related to how to route a baggage, how to handle baggage related complaints, etc.

Safety & health training for improved compliance and performance

  • Impart self-safety and health control training to airlines’ employees, keeping in mind their fast-paced jobs.

Compliance & regulatory training to stay abreast with changing regulations

  • Communicate updates in regulations and policies to employees in time by sending them a short “Did you know” card through Shotclasses.

Energy

Energy

Product and process training for easy access to the right information at the right time

  • Impart knowledge on new products/features.
  • Share standard operating procedures and process knowledge.

On-demand access to maintenance protocols

  • Share micro training courses on reactive and preventive maintenance to on-field service staff that can be accessed even without a network.

Behavioral/soft skills training for enhanced competitiveness

  • Provide readily accessible ‘employee code of conduct’ and customer service related content anytime, anywhere, and on any device.

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